Client Service Analyst (f/m/x) - Swiss Market

TN Germany; Berlin; Vor Ort; EUR 40.000 - 65.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Client Service Analyst to join their dynamic team in Berlin. This role is pivotal in managing corporate client accounts and ensuring high-quality service through effective communication and problem-solving. You will monitor payment flows, respond to inquiries, and collaborate with various teams to enhance client satisfaction. The company offers a comprehensive benefits package, including health initiatives and flexible working arrangements, fostering a diverse and inclusive environment. If you are passionate about client service and eager to make an impact, this opportunity is for you!

Leistungen

Mental well-being support

Health check-ups

Flexible working arrangements

Diversity and inclusion culture

Qualifikationen

• Bachelor's degree or banking apprenticeship required.
• Good understanding of corporate cash management products.

Aufgaben

• Manage a portfolio of clients and respond to inquiries.
• Collaborate with internal departments for client solutions.

Kenntnisse

Client-focused

Interpersonal skills

Communication skills

Problem-solving skills

Understanding of cash management products

Fluency in English

Fluency in German

Knowledge of French

Knowledge of Japanese

Knowledge of Korean

Knowledge of Chinese

Ausbildung

Bachelor's degree

Banking apprenticeship

Tools

Microsoft Office

Jobbeschreibung

Client Service Analyst (f/m/x) - Swiss Market, Berlin

Job Description:

Within Cash Management, Implementation & Service (I&S), the team is responsible for opening and maintaining accounts for corporate clients. The main activities include implementing cash management solutions such as Cash Manager, Local and Cross Border Pooling, and providing daily service support. Electronic Banking Support is also a key element, ensuring high-quality service as the first point of contact for corporate clients, supporting their daily business needs. Responsibilities include monitoring payment flows, managing inquiries and issues, and collaborating with Implementation Managers, Sales, Coverage, and Operations to ensure timely delivery. The Client Service Officer plays a crucial role in maintaining high client satisfaction and fostering long-term relationships with Deutsche Bank.

Your key responsibilities:

1. Manage a portfolio of clients, serving as a professional contact point for their daily service needs.
2. Respond to account and transaction inquiries, providing solutions in coordination with internal departments and international teams.
3. Collaborate closely with global and regional teams in Cash Management, Sales, Product Management, and Service departments.
4. Lead international meetings on issues impacting client Cash Management operations, taking ownership until resolution.
5. Monitor significant transactions, such as netting rounds.
6. Identify cross-selling opportunities and liaise with Sales for follow-up.

Your skills and experience:

1. Bachelor's degree, banking apprenticeship, or equivalent qualification.
2. Good understanding of corporate cash management products and international payment methods.
3. Client-focused with the ability to balance Deutsche Bank's interests and client needs.
4. Strong interpersonal, communication, and problem-solving skills.
5. Proficient in Microsoft Office (Word, Excel, PowerPoint).
6. Fluent in English and German, both written and verbal. Knowledge of French, Japanese, Korean, or Chinese is a plus.

What we offer:

We provide a comprehensive benefits package supporting your personal and professional needs, including:

• Mental well-being support and training.
• Health initiatives such as check-ups, vaccinations, and nutrition advice.
• Networking opportunities, flexible working arrangements, and a culture of diversity and inclusion.
• Financial security through pension plans, banking services, and other benefits.

This position is available in full and part-time options.

For recruitment questions, contact Philipp Maass at [phone].

We are committed to an inclusive, responsible, and collaborative work environment, welcoming applications from all backgrounds.