Client Service Analyst (f/m/x) - Swiss and French market

Job Description:

Details about the team

Within Cash Management, Implementation & Service (I&S), we are responsible for opening and maintaining accounts for corporate clients. Our main activities include implementing cash management solutions such as Cash Manager, Local and Cross Border Pooling, and providing day-to-day service support.

Electronic Banking Support is a key element we offer to corporate clients. As a Client Service Officer, you will be the first point of contact, supporting clients in their daily business. Your responsibilities include monitoring payment flows, managing inquiries and issues, and collaborating with Implementation Managers, Sales, Coverage, and Operations to ensure timely delivery. Your role is crucial in maintaining high client satisfaction and ensuring that service quality encourages clients to stay with Deutsche Bank.

Your key responsibilities:

1. Manage a portfolio of clients, acting as a professional contact point for their daily service needs.
2. Respond to account and transaction inquiries, providing solutions in coordination with internal departments and international units.
3. Coordinate closely with global and regional teams in Cash Management Implementation, Sales, and Product Management.
4. Lead meetings on issues and escalations affecting client Cash Management operations, owning the resolution process.
5. Monitor significant transactions, such as netting rounds.
6. Identify cross-selling opportunities and liaise with Sales for follow-up.

Your skills and experience:

1. Bachelor's degree, banking apprenticeship, or equivalent experience.
2. Good understanding of corporate cash management products and international payment methods.
3. Client-focused with the ability to balance Deutsche Bank's interests and client needs.
4. Strong interpersonal, communication, and problem-solving skills.
5. Proficient in Microsoft Office (Word, Excel, PowerPoint).
6. Fluent in English, German, and French; knowledge of Japanese, Korean, or Chinese is a plus.

What we offer:

We provide a comprehensive benefits package supporting your personal and professional life, including:

• Emotional and mental well-being: Access to counseling and mental health awareness trainings.
• Physical health: Health check-ups, vaccinations, and advice on healthy living.
• Social connections: Networking opportunities, flexible working arrangements, and a culture of diversity and inclusion.
• Financial security: Pension plans, banking services, company bicycle, and transportation benefits.

This position is available in full and part-time options.

For recruitment questions, contact Philipp Maass at +49 69 910-48515.

We are committed to fostering an inclusive, responsible, and collaborative work environment, celebrating our collective successes.