Client Service Account Manager - German Speaker - Associate (all genders)

J.P. Morgan; Frankfurt; Vor Ort; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dedicated Client Service Account Manager to enhance client satisfaction within their Treasury Services division. In this role, you will develop strong partnerships with clients, providing tailored solutions and strategic guidance. Your expertise in client service and ability to manage multiple priorities will be crucial as you promote self-service tools and identify opportunities for product enhancements. Join a dynamic team where your contributions will directly impact client relationships and service excellence. This is a fantastic opportunity to grow within a leading financial institution.

Qualifikationen

• Excellent verbal and written communication skills in German and English.
• Proven negotiation skills and strong organizational abilities.

Aufgaben

• Develops and maintains partnerships with Clients to predict their needs.
• Promotes use of self-service tools to reduce Client enquiries.
• Identifies opportunities for product development and enhancement.

Kenntnisse

Verbal Communication

Written Communication

Negotiation Skills

Organizational Skills

Client Service Experience

Tools

Client Management Systems

Treasury Services Products

Jobbeschreibung

Are you experienced in client service and have a can-do attitude? Then you found the right position for you!

As a Client Service Account Manager (Associate) within our J.P. Morgan Paymentsteam, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

Job responsibilities

• Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions
• Becomes the Clients’ trusted adviser
• Assists in developing and executing strategic Client plans
• Promotes use of self-service tools to reduce number of Client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promotes sharing of experience and best practice across the Service team
• Participates in and support TS initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g. Sales, Operations, Product, WSS)
• Identifies and escalate potential risk associated with Client activities
• Records all Client interactions (e.g. calls, meetings, issues, proactive communications)

Required qualifications, capabilities, and skills

• Excellent verbal and written communication skills in German and English
• Ability to work effectively under pressure whilst maintaining a professional manner
• Dual-ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Proven negotiation skills
• Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilise internal networks and resources
• Ability to effectively use and manage multiple systems
• Client service and portfolio management experience

Preferred qualifications, capabilities, and skills

• Knowledge and understanding of Treasury Services products, processes and risk policies nice to have