Client Service Account Manager - German Speaker - Associate (all genders)

TN Germany; Frankfurt; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Client Service Account Manager to enhance client satisfaction and manage a portfolio of Treasury Services Clients. This role involves developing strategic client plans, promoting self-service tools, and analyzing payment activities for efficiencies. Ideal candidates will possess strong communication skills in both German and English, along with the ability to work effectively under pressure. Join this dynamic team to make a significant impact in client service and drive client satisfaction to new heights.

Qualifikationen

• Experience in client service and portfolio management.
• Strong organizational skills and ability to manage multiple priorities.

Aufgaben

• Develop and maintain partnerships with clients to predict their needs.
• Assist in executing strategic client plans and promote self-service tools.

Kenntnisse

Verbal and written communication skills in German

Verbal and written communication skills in English

Client service experience

Organizational skills

Ability to work under pressure

Team player

Cultural sensitivity

Jobbeschreibung

Social network you want to login/join with:

Client Service Account Manager - German Speaker - Associate (all genders), Frankfurt

Location: Frankfurt, Germany

Job Category: Customer Service

EU work permit required: Yes

Job Reference: fb0567d3b05e

Job Views: 2

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description:

Are you experienced in client service and have a can-do attitude? Then you found the right position for you!

As a Client Service Account Manager (Associate) within our Morgan Paymentsteam, you will maintain and enhance best-in-class Client Service for a designated portfolio of top-tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with clients on service & operating issues and opportunities.

Job responsibilities

• Develop, maintain, and broaden partnerships with clients; understand clients’ business to predict their needs and provide appropriate solutions
• Become the clients’ trusted adviser
• Assist in developing and executing strategic client plans
• Promote the use of self-service tools to reduce the number of client inquiries
• Analyze payment and associated activities to identify efficiencies and cross-sell opportunities
• Promote sharing of experience and best practice across the service team
• Participate in and support TS initiatives
• Identify opportunities for product development and enhancement
• Develop internal partnerships (Sales, Operations, Product, WSS)
• Identify and escalate potential risks associated with client activities
• Record all client interactions (calls, meetings, issues, proactive communications)

Required qualifications, capabilities, and skills

• Excellent verbal and written communication skills in German and English
• Ability to work effectively under pressure whilst maintaining a professional manner
• Dual-ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilise internal networks and resources
• Ability to effectively use and manage multiple systems
• Client service and portfolio management experience

Preferred qualifications, capabilities, and skills

• Knowledge and understanding of Treasury Services products, processes, and risk policies (nice to have)