Client Relationship Manager - (Home-based UK)

Health Partners Group Ltd; Deutschland; À distance; EUR 33 000 - 40 000; Plein temps

Avantages offerts par ce poste

Contributory pension scheme up to 6%

Life assurance

25 days annual leave plus bank holiday

Birthday day off (non-contractual)

Discounted gym membership

Cycle to work scheme

Health cashback plan

Résumé du poste

Health Partners is seeking a Client Relationship Manager to manage a portfolio of SME clients from a home-based location in the UK. You will own strategic, operational and commercial relationships, ensuring the occupational health service aligns with HR, Health & Safety and wellbeing objectives.

You will liaise with the Business Development team on retender opportunities, analyse management information, and coordinate service delivery with subcontractors to maximise client value.

Qualifications

• Experience in professional services, health insurance, or insurance sectors.
• Able to produce and analyse business management information.
• Strong communication and relationship-building withmultiple stakeholders.

Responsabilités

• Manage a portfolio of SME clients and strengthen relationships through proactive communication.
• Work with a team of Relationship Managers to support client needs.
• Develop and deliver strategic review plans aligning OH services with HR, Safety and Wellbeing goals.
• Review services and propose initiatives to demonstrate value and ROI.
• Advise on new/ revised services to support contract growth.
• Support Business Development with retender/renewal opportunities and evidence delivery.
• Analyse client data to identify trends and improve service delivery.
• Coordinate sub-contractor relationships and report outcomes to clients.
• Ensure contracts reflect delivered services and adjust as needed.
• Support Client Associate Team Managers through service delivery changes.

Connaissances

Relationship management

Communication skills

Client portfolio management

Outils

Office 365

Salesforce

Database systems

Description du poste

Client Relationship Manager - (Home-based UK)

At Health Partners, we pride ourselves on being one of the UK's leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.

REF: JOB7303

Role Outline:

We're looking for a Client Relationship Manager to join our collaborative team of Relationship Managers. You'll own the strategic, operational and commercial relationship with a portfolio of SME clients, helping us retain them and grow with them. You'll make sure our occupational health service helps clients meet their HR, Health & Safety and Wellbeing objectives, and that they can see the value it delivers.

What you will be doing:

• Managing a portfolio of SME clients and strengthening relationships through honest, proactive communication, including face-to-face visits, phone calls, video calls, email and educational material
• Working as part of a collaborative team of Relationship Managers to support the needs of our clients
• Developing and delivering strategic review plans so that our occupational health service supports clients' HR, Health & Safety and Wellbeing goals
• Reviewing the services we deliver and proactively developing initiatives that demonstrate best value and return on investment
• Advising clients on new and revised occupational health and related services to support the commercial development of their contracts
• Advising the Business Development team on retender and renewal opportunities, and evidencing contract delivery to support strong, evidence-based responses
• Analysing client management information to identify trends and opportunities to improve service delivery
• Managing sub-contractor relationships, coordinating service delivery and reporting to maximise the benefit for clients
• Making sure contractual terms are appropriate for the services delivered and amended where necessary
• Supporting Client Associate Team Managers with significant service delivery changes or contractual issues

What we are looking for:

You'll bring trusted communication skills and a practical, approachable personality, and you'll be empathetic, thoughtful and professional when resolving client requests. You'll have previous experience in professional services, health insurance or the insurance sectors, along with good IT skills, including knowledge of Office 365, Salesforce and database systems. You'll be able to produce and analyse business management information, manage multiple projects and relationships, and feel comfortable presenting and writing for a professional audience. We're also looking for someone who can work unsupervised while liaising with and coordinating others, who is willing to take a role in their own personal development, and who holds a full UK driver's licence.

Location:

Home-based, with occasional travel to client or team meetings.

Hours:

37.5 hours per week, Monday to Friday.

£30,500 per annum

Company Benefits

We value the people who work with us and our rewards package is reviewed regularly to reflect this. Our current benefits package is:

We offer a competitive salary and benefits package

• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Have a day off for your Birthday (non-contractual benefit)
• Discounted gym membership
• Cycle to work scheme
• Health cashback plan

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK's leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.

We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it's through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.

At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you'll become part of a dynamic team that's passionate about driving positive change in the workplace and beyond.

If you're ready to make a meaningful impact in the field of health and wellbeing, we'd love to hear from you. Together, we can build healthier futures.

Diversity & Inclusion Statement

Health Partners are a proud member of the Disability Confident employer scheme

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We're happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome applications from all backgrounds.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone - regardless of difference.