Client Relationship Manager (English & Spanish Speaking)

Job Description

Join the world's leading Negotiation Consultancy: The Gap Partnership!

Who are we? We're a global negotiation consultancy specializing in the development of practical and highly effective negotiation solutions and strategies. We operate in over 50 countries and work with more than 600 organizations. Our teams bring real-world commercial experience from a range of industry sectors, and partner with our clients to provide best-in-class solutions to their negotiation needs.

About the Client Relationship Manager role

Do you have a passion for building strong relationships, delivering flawless client experiences, and making a tangible impact? If so, we want to hear from you.

Our Client Relationship Managers are client-facing roles where your local expertise and interpersonal skills will play a key part in supporting and growing our Tier 1–3 client base.

As a trusted partner to our clients, you’ll:

1. Work with Client Leads to manage and grow our existing, internationally established clients, deepening relationships and maximising opportunities to deliver our negotiation solutions.
2. Align client plans with business strategies and actions, ensuring smooth coordination with Client Leads and Engagement Managers.
3. Take ownership of client interactions including client meetings, proposal development, contract alignment (MSAs, NDAs, pricing), and proactive relationship building.
4. Drive business growth through cross-selling and up-selling initiatives.
5. Coordinate delivery logistics and resources, manage planning and evaluation, and ensure seamless communication across teams.
6. Lead project and pipeline management for assigned clients, ensuring excellent service and satisfaction.

About You

1. Languages required: English and Spanish are a must, additionally Italian would be advantageous.
2. You’ll be in a client-facing role, such as account management, client management or sales-based, with a commercial drive to build and develop established accounts.
3. Strong relationship building skills will be key to your success, both internally and externally, with a natural curiosity to understand our clients, their challenges and how our solutions can help them.
4. Commercial drive with a creative spark to further develop client accounts.
5. An excellent communicator.
6. You’ll have excellent organisation and prioritisation skills, navigating across a large portfolio of clients.
7. Comfortable working in a sales target driven environment, with the ability to thrive in a collaborative, fast-paced and client centric environment.

We look forward to receiving your application! # bebrilliant