Client Partner

Blue Yonder; Hamburg; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A supply chain technology leader is seeking a Client Partner to drive customer success in Hamburg. The successful candidate will manage client relationships, deliver comprehensive supply chain solutions, and oversee project implementation. The role requires 8+ years of experience in account management, a strong background in supply chain principles, and exceptional communication skills. Join a dynamic team focused on innovation and customer success, fostering professional growth and collaboration.

Qualifikationen

• 8+ years of experience in client relationship management, account management, or consulting.
• Proven track record of managing large, complex client accounts.
• Strong understanding of supply chain management principles.

Aufgaben

• Develop and maintain relationships with key decision-makers.
• Create strategic account plans tailored to client objectives.
• Oversee implementation and integration of solutions.
• Act as an advocate for the client within the company.
• Participate in business development and contract negotiations.

Kenntnisse

Client relationship management

Account management

Communication skills

Problem-solving

Negotiation skills

Ausbildung

Bachelor’s degree in Business, Engineering, Supply Chain Management, or a related field

Tools

Supply chain management software

Project management tools

Jobbeschreibung

Overview

Blue Yonder is a leader in digital supply chain transformation, offering innovative AI-embedded, interoperable supply chain solutions. Our mission is to empower every organization to fulfill its potential by enabling real-time collaboration, improved decision-making, and sustainable growth.

Position Overview

As a Client Partner, you will play a pivotal role in driving customer success, managing client relationships, and ensuring the effective delivery of our comprehensive supply chain solutions. You will act as a trusted advisor for our key accounts, leveraging your deep understanding of supply chain management and technology to deliver value-driven solutions that meet and exceed client expectations.

Key Responsibilities

• Client Relationship Management:
  • Develop and maintain strong, long-lasting relationships with key decision-makers and influencers within client organizations.
  • Serve as the primary point of contact for your portfolio of clients, ensuring their needs are met and expectations are exceeded.
• Account Strategy Development:
  • Create strategic account plans tailored to each client’s unique business objectives and challenges.
  • Identify opportunities for upselling and cross-selling Blue Yonder’s suite of solutions.
• Solution Delivery Management:
  • Oversee the implementation and integration of Blue Yonder’s solutions, working closely with project managers, solution architects, and customer success teams.
  • Ensure that project timelines, milestones, and deliverables are met, coordinating with cross-functional teams to address any arising issues.
• Customer Advocacy:
  • Act as an advocate for the client within Blue Yonder, communicating client feedback to product management and development teams to drive product enhancements.
  • Present regular updates and progress reports to clients, highlighting achievements, addressing concerns, and ensuring alignment with client goals.
• Business Development:
  • Participate in business development activities, including proposal development, contract negotiations, and closing of new business deals.
  • Collaborate with sales and marketing teams to identify and pursue new business opportunities within existing client accounts.

Required Experience And Skills

• Experience:
  • 8+ years of experience in client relationship management, account management, or consulting, preferably within the supply chain software or technology industry.
  • Proven track record of managing large, complex client accounts and delivering successful projects.
• Education:
  • Bachelor’s degree in Business, Engineering, Supply Chain Management, or a related field. An advanced degree is preferred.
• Technical Skills:
  • Strong understanding of supply chain management principles and practices.
  • Proficiency in using supply chain management software solutions.
  • Familiarity with project management tools and methodologies.
• Soft Skills:
  • Exceptional communication, negotiation, and presentation skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work collaboratively across teams and manage multiple priorities simultaneously.

Core Values

• Innovation: Continuously seek innovative solutions to enhance client satisfaction and drive business growth.
• Customer Success: Prioritize client needs and strive to exceed their expectations, ensuring long-term success and satisfaction.
• Employee Growth: Foster a culture of continuous learning and professional development for yourself and your team.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.