Client Engagement Specialist

Dow Jones; Frankfurt; Vor Ort; EUR 40.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player is looking for a dedicated Client Engagement Specialist to manage customer renewals and enhance client relationships. This role involves developing retention strategies, ensuring customer satisfaction, and collaborating with internal teams to meet client needs. The ideal candidate will have a strong background in customer engagement, excellent project management skills, and proficiency in both German and English. Join this dynamic team to contribute to the success of a renowned organization that values innovation and customer satisfaction.

Leistungen

Fitness Reimbursement

Qualifikationen

• 1+ years of experience in customer engagement or sales.
• Proficient in both German and English with strong communication skills.

Aufgaben

• Manage all renewal aspects of client relationships and retention strategies.
• Oversee the renewal lifecycle from pricing to client support.

Kenntnisse

Customer Engagement

Sales

Project Management

Organizational Skills

Proficient in German

Proficient in English

Ausbildung

Bachelor's Degree

Tools

Microsoft Office Suite

Google Drive

Jobbeschreibung

With support, the Client Engagement Specialist (CES) manages all renewal aspects of the relationship with a defined set of customers. You are responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive. You will need to liaise with DJ internal teams to ensure the clients' needs are met to support the renewal. You will develop and drive successful renewals ensuring a strong revenue base for Dow Jones. Success will be measured based on the retention rates of the Client Engagement Specialists assigned accounts. You will report to the Regional Sales Manager.

Responsibilities

• Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan
• Provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround
• Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports
• Oversee the renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly throughout the fiscal year
• Support new sales into existing accounts to ensure maximum customer Return on investment with DJ
• Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients' business/industry, competitor solutions they are using and your client's current and developing needs.
• Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups.
• Be a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.
• Identify opportunities for increased revenue within the set of accounts (up-selling and cross-selling) and work with other members of the sales team to follow through on such opportunities.
• Maintain accurate and appropriate client records within our systems. You will communicate with clients via telephone and email.

Required Experience

• 1+ years of experience in customer engagement or sales

Proficient in German and English

Excellent project management and organizational skills with a keen attention to detail

Proficient in Microsoft Office suite & Google Drive

Bachelor's degree preferred.

Fitness Reimbursement and many more

LI-Hybrid

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: Dow Jones - Business Intelligence

Job Category: Sales

Union Status: Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.