Client Development Manager (m/f/d) Düsseldorf Königsallee

Christian Dior Couture; Düsseldorf; Vor Ort; EUR 50.000 - 75.000; Vollzeit

Zusammenfassung

Christian Dior Couture is seeking a passionate Client Development Manager for their Düsseldorf boutique. This role focuses on building client relationships, ensuring service excellence, and leading a team to achieve boutique objectives. Join a prestigious luxury brand and enjoy excellent benefits and development opportunities.

Leistungen

6 weeks of holiday entitlement per year

Lunch benefit of €100 net per month

Public transportation support of €100 net per month

Additional day off on your birthday

Access to corporate benefits

Special employee conditions after successful probation

Pension scheme exclusive for DIOR employees

Referral program bonus

Family atmosphere and flat hierarchies

Opportunities for further training and career development

Qualifikationen

• 5+ years of retail experience, preferably 2+ years in management.
• Strong understanding of customer needs in luxury products.
• Proactive attitude with a good sense of fashion.

Aufgaben

• Coordinate in-store animations and marketing strategies.
• Monitor CRM KPIs and report results weekly.
• Coach and support the team in clienteling activities.

Kenntnisse

Interpersonal skills

Communication skills

Organizational skills

Management skills

Commercial creativity

Fluency in German

Fluency in English

Jobbeschreibung

Position

“Whatever you do — for work or pleasure — do it with passion! Live with passion!” Christian Dior

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury, and to be part of the Dior family. We seek employees who share this enthusiasm and passion for the House of Dior.

For our boutique in Dusseldorf, we are looking for a Client Development Manager with passion, energy, and drive. In this role, you will be responsible for building and maintaining strong relationships with key clients, understanding their needs, and ensuring service delivery aligns with those needs to drive client satisfaction and loyalty. This involves strategic account planning, networking within industry circles, identifying new business opportunities, and coordinating with various departments to ensure consistent service excellence.

Tasks & Responsibilities

1. Coordinate all in-store animations with the Europe marketing team and propose new ideas based on local boutique needs.
2. Monitor the results of actions and share weekly reports on CRM KPIs with the team.
3. Ensure the database is used effectively to optimize boutique business and maintain data quality (accurate contact information, etc.).
4. Ensure the team is well-informed about the client development strategy and boutique clienteling objectives for the year.
5. Assist the team in organizing their daily clienteling activities.
6. Coach, train, and support the team in monitoring their clienteling performance and identifying opportunities.
7. Serve as the key contact point for the Boutique Manager, sharing feedback and performance results, and maintaining regular contact with the regional marketing manager.

Profile

• 5+ years of retail experience, preferably with at least 2 years in management, in a luxury product setting or hospitality.
• Ability to identify and meet customer needs to exceed expectations.
• Strong interpersonal, communication, organizational, and management skills in a fast-paced environment.
• Proactive attitude and commercial creativity, with a good sense of fashion and knowledge of the luxury industry.
• Fluent in German and English; additional languages are a plus.

What We Offer You

Join the LVMH Group (Louis Vuitton Moët Hennessy), the world leader in high-quality luxury products. Work in an international environment with passionate colleagues and excellent development opportunities, embracing lifelong learning.

Working at Dior offers not only the chance to enter the world of exclusive luxury but also attractive benefits:

• 6 weeks of holiday entitlement per year
• Lunch benefit of €100 net per month
• Public transportation support of €100 net per month
• Additional day off on your birthday
• Access to corporate benefits
• Special employee conditions after successful probation
• Pension scheme exclusive for DIOR employees
• Referral program bonus “Talents are knowing good Talents”
• Family atmosphere and flat hierarchies
• Opportunities for further training and career development within the LVMH Group

We look forward to receiving your application!