Client Delivery Manager - Sovereign Cloud Delivery Germany (m/f/d)

SAP; Berlin; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

A leading company in enterprise software seeks a Client Delivery Manager in Berlin to manage customer engagement for SAP Cloud Services. In this role, you will ensure customer satisfaction by overseeing project initiation, service delivery, and relationship management. If you have a strong technical understanding and customer service focus, join us to help our clients achieve their goals in a hybrid work environment.

Qualifikationen

• 5-7 years of relevant experience.
• Strong customer focus and networking skills.
• Knowledge of business processes.

Aufgaben

• Manage end-to-end customer engagement from signing to renewal.
• Conduct service and business planning meetings.
• Identify upsell opportunities and support change requests.

Kenntnisse

Customer focus

Networking

Relationship-building

Project management fundamentals

Technical understanding of infrastructure

Ausbildung

Bachelor's degree in Business Administration

Bachelor's degree in Computer Science

Bachelor's degree in Engineering

Bachelor's degree in Economics

Jobbeschreibung

What we offer

Our company culture focuses on helping employees enable innovation by building breakthroughs together. We emphasize building a foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and aligns with our purpose-driven, future-focused work. We offer a collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and various benefits. Apply now!

Company Description

SAP was founded in 1972 by five colleagues eager to innovate. We revolutionized enterprise software and continue to lead in enterprise application software, fostering innovation, equality, and opportunity globally.

Recently, SAP unified its Sovereign Cloud offerings, establishing an end-to-end process for the Public Sector and regulated industries. The Global Sovereign Cloud Delivery & Operations business unit, part of SAP Product Engineering, oversees this portfolio, working closely with all Board areas to ensure scalable, standardized, and transparent delivery.

Your Future Role

We seek a Client Delivery Manager to serve as the primary contact for SAP Cloud Customers of European Sovereign Cloud Services. The CDM manages end-to-end customer engagement from signing to renewal, including onboarding, service delivery, project initiation, architecture coaching, relationship management, and upselling. Maintaining customer satisfaction and building strong stakeholder relationships are key responsibilities, along with ensuring customer value and commercial success.

Key Responsibilities:

• Engagement Management: Conduct service and business planning meetings, understand customer needs, explain SAP cloud strategies, promote adoption of S/4HANA and cloud standardization, and drive transformation.
• Delivery Management: Act as single point of contact, de-escalate issues, manage release and maintenance activities, oversee service delivery according to scope and milestones, and support root cause analysis.
• Account Management: Identify upsell opportunities, collaborate with sales, ensure customer satisfaction surveys, review SLA cases, support change requests, and manage sizing/pricing of future requests.

Qualifications:

• 5-7 years of relevant experience
• Strong customer focus, networking, and relationship-building skills
• Knowledge of business processes (e.g., Logistics, Finance)
• Project management fundamentals
• Technical understanding of infrastructure and cloud solutions
• Experience with escalation procedures
• Willingness to undergo governmental security clearance

Education: Bachelor’s degree or equivalent in Business Administration, Computer Science, Engineering, Economics, or related fields.

Bring Out Your Best

SAP helps over 400,000 customers worldwide work efficiently and gain insights. We are a market leader in enterprise software, cloud solutions, and related services, with a focus on innovation, diversity, and personal development. Join us to make an impact and bring out your best.

We Win with Inclusion

Our culture of inclusion, health, well-being, and flexible work models ensures everyone feels valued and supported. SAP is committed to equal opportunity and accessibility for all applicants. For accommodations, contact Recruiting Operations at [e-mail].

Requisition ID: 428008 | Work Area: Software-Development Operations | Travel: 0-10% | Career Level: Professional | Employment Type: Full-Time | Additional Locations: #LI-Hybrid