Client Conversion & Front Desk Performance Manager

Approach People Recruitment; Frankfurt (Oder); Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Join a fast-growing medical and wellness clinic in Frankfurt as a Client Conversion & Front Desk Performance Manager. Lead a team focused on optimizing client interactions and driving revenue, while collaborating with marketing to ensure seamless client experiences and satisfaction.

Leistungen

Collaborative team environment

Opportunities for personal and professional growth

Modern working environment focused on client satisfaction

Qualifikationen

• 5 years of experience in sales and/or customer service, ideally in medical/aesthetic/wellness sector.
• Proven leadership and coaching experience.
• Fluency in both German and English.

Aufgaben

• Oversee full client journey at front desk across communication channels.
• Coach and motivate team to maximize client conversion.
• Monitor and achieve daily revenue targets.

Kenntnisse

Leadership

Communication

Problem-Solving

Organization

Tools

CRM tools

Jobbeschreibung

Client Conversion & Front Desk Performance Manager

Client Conversion & Front Desk Performance Manager – Medical/Wellness Clinic – Frankfurt

Join a fast-growing medical and wellness clinic in Frankfurt as a key player in optimizing client conversion and driving daily revenue. As Client Conversion & Front Desk Performance Manager, you will lead the team responsible for turning every client interaction into a successful booking – across all communication channels.

You will manage a team of 3 front desk administrators on-site and 2 online support members, with full accountability for front desk performance, coaching, and revenue results.

Key Responsibilities:

Oversee the full client journey at the front desk (in person, by phone, email, social media, and other platforms);

Coach, develop, and motivate your team to maximize client conversion into bookings;

Monitor and achieve daily revenue targets;

Track key performance metrics (conversion rates, booking ratios, etc.) and lead improvement initiatives;

Ensure no potential client is lost and that every inquiry is handled professionally and promptly;

Conduct daily and weekly performance evaluations and implement corrective actions as needed;

Collaborate with the marketing team to boost client flow and ensure a seamless client handover.

Your Profile:

Minimum 5 years of experience in sales and/or customer service – ideally in the medical, aesthetic, or wellness sector;

Proven leadership and coaching experience with a track record of improving team sales performance;

Strong communication, organization, and problem-solving skills;

Comfortable in a results-driven environment and able to make quick decisions;

Proficient in CRM tools and performance data analysis;

Fluent in both German and English (oral and written).

What We Offer:

A key leadership role with direct impact on clinic success;

A collaborative and ambitious team environment;

Opportunities for personal and professional growth;

A modern, high-end working environment focused on client satisfaction and excellence.