Client Advisor - Munich Store

CALZATURIFICIO STEPHEN S.R.L.; München; Vor Ort; EUR 36.000 - 56.000; Vollzeit

Zusammenfassung

Jil Sander seeks an exceptional Client Advisor for our Munich store. You will welcome customers, provide product knowledge, and build lasting relationships to drive sales and customer satisfaction.

The role emphasizes in-store service, strong communication in German, and a passion for luxury fashion, with a focus on attentiveness, trend awareness, and effective omnichannel engagement.

Qualifikationen

• 3/4 years of experience in luxury fashion.
• Strong German communication skills.
• BOH knowledge is a plus.
• Enthusiasm, fashion knowledge and problem solving.

Aufgaben

• Welcome the customer, providing an excellent in-store experience.
• Develop and maintain one-on-one customer relationships using digital tools.
• Maintain records of key customer account activities and follow up to close sales.
• Demonstrate brand and product knowledge and stay updated on luxury trends and competitors.
• Achieve personal and store sales goals by managing customer accounts through all stages of the sales cycle.

Kenntnisse

German language

Communication

Time management

Problem solving

Customer focus

Omni-channel retail

Flexible schedule

Jobbeschreibung

Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand-made, natural and high-performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms. The constant collaboration with artists, photographers, filmmakers, musicians, and artisans constantly adds resonance and depth to the vision. The brand was established in 1968 by Mrs. Jil Sander, it is directed by Simone Bellotti, and it was acquired by the OTB Fashion Group in 2021.

Jil Sander is seeking an exceptional Client Advisor for our Munich store.

Main Responsibilities

• Welcome the customer, providing an excellent in-store experience at all times, trying to perceive his/her needs and expectations, providing all necessary information about the product, current trends, etc;
• Develop and maintain effective one-on-one relationship customers, using also digital tools;
• Maintain accurate records of all key customer account activities, and uses the information for ongoing reference, including Contact names, Special delivery requirements, Product preferences, Outstanding price quotes,Previous order history, All follow up information related to closing the sale;
• Demonstrate brand and product knowledge, based upon the provided training program, as well as keeping up to date with the luxury environment and competitors;
• Achieve established personal and store sales goals, by thoroughly and effectively managing all customer accounts through all stages of the sales cycle and the purchase process. Respond to all products inquiries (direct and indirect) and attempts to convert them to sales.;

Life Skills

• Strong communication skills in German (verbal, in person, via e-mail, SMS, etc.) and ability to handle clients with personal care and empathy;
• Strong attention to details;
• Results-driven and customer focused;
• Time management;
• Problem solving;
• Omni-channel retail orientation;
• Flexible availability.;

Requirements

• 3/4 years of experience in the luxury fashion;
• English or other language will be a plus;
• BOH knowledge;
• Proactivity, enthusiasm, fashion knowledge and problem solving.;

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