Client Advisor, LOEWE Berlin KDW

Loewe; Berlin; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

Ein dynamisches Unternehmen sucht einen Client Advisor, der leidenschaftlich für Kundenservice ist und in der Lage ist, bedeutungsvolle Beziehungen zu Kunden aufzubauen. In dieser Rolle werden Sie die Möglichkeit haben, Ihre Fähigkeiten im Verkauf und in der Kommunikation zu entwickeln, während Sie in einem kreativen und inspirierenden Umfeld arbeiten. Sie werden Teil eines Teams, das sich darauf konzentriert, außergewöhnliche Kundenerlebnisse zu schaffen und die Werte von Handwerk und Kultur zu fördern. Wenn Sie eine Leidenschaft für Mode und Kunst haben und in einem renommierten Luxushaus arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifikationen

• Erfahrung in einem kundenorientierten Umfeld.
• Fähigkeit, langanhaltende Kundenbeziehungen aufzubauen.

Aufgaben

• Übertreffen der Kundenerwartungen durch engagierten Service.
• Aktive Teilnahme an visueller Merchandising-Umsetzung.

Kenntnisse

Kundenservice

Kommunikationsfähigkeiten

Verkaufskompetenz

Teamarbeit

Interesse an Mode

Ausbildung

Abschluss in Betriebswirtschaft oder verwandten Bereichen

Jobbeschreibung

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.

As Client Advisor, you will ensure that our client service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals.

Your role will be:

• Achieve individual and store objectives.
• Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience.
• Engage with all clients and develop long lasting relationships.
• Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes.
• Master and transmit our brand history and heritage.
• Highlight our product categories through your product knowledge and storytelling.
• Develop and grow your client book, updating client information on the relevant company tools.
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
• Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.

What is important for the role:

• Proven experience in achieving individual goals and contributing to team results.
• Experience within a similar customer centric role.
• A deep interest in Fashion, Art, and Culture.
• Be naturally inclusive and open minded.
• Confident, service orientated, adaptable and empathetic in style and approach.
• Effective communication skills with the sensitivities to build and maintain a client portfolio.
• Results driven with a commercial mindset without compromising on the Team Player attitude.
• Fluent in English and German.

About LOEWE

Created in Spain in 1846, LOEWE aproaches 180 years as one of the world’s major luxury houses. Since 2013, under LOEWE’s creative director, Jonathan Anderson, the brand has started a new chapter, presenting itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft, and culture around the world.