Client Advisor

Diamonds Factory; Stuttgart; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A luxury jewelry brand is seeking a motivated Client Advisor for their new store in Stuttgart. The role involves providing personalized consultations, ensuring an exclusive shopping experience, and achieving sales targets. Candidates should have 1–2 years of experience in luxury retail, excellent communication skills, and a customer-focused mindset. This position offers opportunities for career growth and a range of employee benefits, including vacation days and shopping discounts.

Leistungen

28 days of annual leave

Birthday Off

Shopping discounts

Ongoing training and development

Clear processes for extended leave

Qualifikationen

• 1–2 years of experience in premium or luxury retail.
• Experience with phone, video, and in‑person consultations.
• Quick learner with problem-solving abilities.

Aufgaben

• Conduct one‑hour consultation appointments with customers.
• Deliver a seamless, luxurious customer experience.
• Achieve monthly sales goals through personalized selling.
• Deepen knowledge of the collections and materials.
• Manage orders and customer information using internal systems.
• Represent the brand professionally and stylishly.
• Collaborate closely with colleagues and support visual merchandising.

Kenntnisse

Excellent communication skills

Customer-focused mindset

Sales success

Creative eye for style

Proactive and engaged approach

Fluency in German

Fluency in English

Ausbildung

Education or knowledge in jewelry or luxury products

Jobbeschreibung

About Our Brand

The Neve Jewels Group is a UK-based, digitally focused jewelry company redefining modern luxury-through bespoke designs, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet.

Welcome to Diamonds Factory!

Since our founding in 2008, we have aimed to transform the jewelry market by offering exceptionally high-quality yet affordable diamond jewelry. With years of experience, we are now one of the most trusted jewelry brands worldwide - and we love nothing more than making our customers’ special life moments truly unforgettable.

Our Values

• Celebrate the Moment – We celebrate life’s special moments by creating meaningful, joyful jewelry experiences.
• Customer-Centric Approach – Every decision starts with our customers: we provide personalized service at every step.
• Earn Trust and Respect – We earn trust through honesty, respect, and genuine appreciation in all relationships.
• Experience-Led Innovation – We combine tradition with innovation to enhance every jewelry experience.
• Empathy for People and Planet – We act responsibly—through ethical sourcing and sustainable practices.

The Role

We are looking for a motivated Client Advisor for our new upcoming store in Stuttgart. In this role, you will be the first point of contact for our customers, provide personalized consultations, and ensure an exclusive shopping experience. Together with the store team, you will help establish our brand in the Netherlands and create unforgettable moments for our customers.

Your Responsibilities

• Customer Consultation: Conduct one‑hour consultation appointments in a lounge setting—listen actively, understand customer wishes, and guide them through the bespoke design process.
• Customer Experience: Deliver a seamless, luxurious experience from greeting to after‑sales service— including regular updates and personal attention.
• Sales Targets: Achieve monthly sales goals through consultative, personalized selling and confident, empathetic closing.
• Product Knowledge: Deepen your knowledge of our collections, materials, and craftsmanship to advise customers expertly.
• CRM & Processes: Use internal systems to manage orders, track inquiries, and maintain customer information accurately.
• Brand Ambassador: Represent Diamonds Factory professionally and stylishly, maintain showroom presentation, and ensure excellent customer service.
• Teamwork: Collaborate closely with colleagues and internal departments, support visual merchandising, and keep the showroom welcoming and organized.

Your Profile

• 1–2 years of experience in premium or luxury retail with proven sales success.
• Education or knowledge in jewelry, gemology, or luxury products (e.g., GIA, JAA) is an advantage.
• Excellent communication skills, both verbal and written.
• Experience with phone, video, and in‑person consultations.
• Quick learner with the ability to master new systems and solve problems independently.
• Proactive, engaged approach—you enjoy going beyond core responsibilities.
• Team player with a positive, solution‑oriented attitude.
• Creative eye for style and passion for bespoke jewelry pieces.
• High attention to detail—from product presentation to customer communication.
• Customer‑focused mindset and professional demeanor as a brand ambassador.
• Well‑groomed, stylish appearance in line with our brand aesthetic.
• Willingness to occasionally support other stores in the region.
• Availability during weekends and peak sales periods is required.
• Fluency in German and English is required for this role.

Your Benefits

• Vacation: 28 days of annual leave (pro‑rata) plus public holidays.
• Birthday Off: One additional paid day off on your birthday.
• Perkbox: Shopping discounts, wellness benefits, and employee recognition.
• Extended Leave Policies: Clear processes and additional support.
• Career Opportunities: Work with a global luxury brand expanding in Europe.
• Learning & Development: Ongoing training and development opportunities.
• More exciting benefits to come!

Our Commitment to Diversity & Inclusion

The Neve Jewels Group is an equal opportunity employer. We are committed to creating a work environment that supports, inspires, and respects all individuals. We do not discriminate based on gender, origin, skin color, religion, age, disability, sexual orientation, marital status, or other characteristics.