Clerk, Assistant – Condominium (HOA) Management

Jobtailor; München; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a detail-oriented office/operations assistant in Munich to handle front-line communication with owners, tenants and service providers. You will coordinate tickets, reviews and responses to ensure timely closures while supporting property data management and documentation in SharePoint and ERP systems.

The role emphasizes reliability, multi-tasking, and a collaborative spirit, with readiness to learn our tools and contribute to maintenance coordination and resident

Qualifikationen

• Organizational talent: you keep many processes running in parallel and don’t lose sight of anything.
• Strong communication skills: friendly and clear on the phone and by e-mail.
• Reliability & thoroughness: you consistently follow up until things are completed.
• Digital affinity: confident with PC/Office and willing to learn our tools (Casavi, Impower).
• Team player: you enjoy working in a team and are happy to pitch in.

Aufgaben

• Telephone, e‑mail & tickets: first point of contact for owners, tenants and service providers – review, assign and respond to calls, the info@ inbox and customer‑portal tickets
• Process management: track requests, monitor deadlines and follow‑ups, and reliably see tasks through to completion
• Contractors & damage handling: commission and coordinate tradespeople/service providers (appointments, access), initiate minor repairs and maintenance, record and forward damage reports
• Communication & small tasks: prepare form letters, notices and resident information, handle standard correspondence, arrange nameplates/doorbell labels and keys
• Data, filing & support: maintain master data and set up new properties (ERP & customer portal), file documents (SharePoint)

Kenntnisse

Organizational talent

Strong communication

Reliability & thoroughness

Digital affinity

Team player

Tools

Casavi

Impower

Jobbeschreibung

Responsibilities

• Telephone, e‑mail & tickets: first point of contact for owners, tenants and service providers – review, assign and respond to calls, the info@ inbox and customer‑portal tickets
• Process management: track requests, monitor deadlines and follow‑ups, and reliably see tasks through to completion
• Contractors & damage handling: commission and coordinate tradespeople/service providers (appointments, access), initiate minor repairs and maintenance, record and forward damage reports
• Communication & small tasks: prepare form letters, notices and resident information, handle standard correspondence, arrange nameplates/doorbell labels and keys
• Data, filing & support: maintain master data and set up new properties (ERP & customer portal), file documents (SharePoint)

Requirements

• Organizational talent: you keep many processes running in parallel and don’t lose sight of anything
• Strong communication skills: friendly and clear on the phone and by e‑mail
• Reliability & thoroughness: you consistently follow up until things are completed
• Digital affinity: confident with PC/Office and willing to learn our tools (Casavi, Impower)
• Team player: you enjoy working in a team and are happy to pitch in