Claims Representative

Solera Corporation; Dresden; On-site; EUR 38,000 - 54,000; Full time

Job summary

Solera is seeking a Claims Handler / Legal Administrative Specialist to support efficient handling of insurance claims in a dynamic service environment. You will manage communication with all parties, review cases, settle justified claims, and defend against unjustified claims.

The role suits candidates with a background in insurance, finance, law, or a comparable field, ideally with motor or property claims experience.

Qualifications

• Completed training or qualification in insurance, finance, law, or a comparable field.
• Strong communication skills and sound negotiation ability.
• Very good command of German, written and spoken.

Responsibilities

• Handle written and telephone correspondence with all parties involved in claims cases.
• Independently process and resolve claims in a timely and professional manner.
• Assess coverage, liability, and claim validity based on documentation and case details.
• Settle justified claims and support the rejection or defense of unjustified claims.
• Maintain accurate case records and ensure high-quality documentation.
• Work closely with internal colleagues and external stakeholders to deliver strong customer service.

Skills

Strong communication

Negotiation ability

Education

Insurance/Finance/Law background

Job description

About the Role

We are looking for a Claims Handler / Legal Administrative Specialist to support the efficient handling of insurance claims in a dynamic service environment. In this role, you will manage communication with all parties involved in a claim, review and assess cases independently, settle justified claims, and defend against unjustified claims. The position is suited to candidates with a background in insurance, finance, law, or a comparable field, ideally with prior experience in motor and/or property claims handling.

Key Responsibilities

• Handle written and telephone correspondence with all parties involved in claims cases.
• Independently process and resolve claims in a timely and professional manner.
• Assess coverage, liability, and claim validity based on available documentation and case details.
• Settle justified claims and support the rejection or defense of unjustified claims.
• Maintain accurate case records and ensure high-quality documentation.
• Work closely with internal colleagues and external stakeholders to deliver strong customer service.
• Contribute to a collaborative, service-oriented team culture.

Candidate Profile

• Completed training or qualification in insurance, finance, law, or a comparable field.
• Previous experience in claims handling, ideally in motor and/or property insurance.
• Strong communication skills and sound negotiation ability.
• Very good command of German, written and spoken.
• Empathy and a strong customer-service mindset.
• Independent, careful, and proactive way of working.
• Team-oriented with a positive and open approach to work.

What Success Looks Like

Claims are handled accurately, professionally, and within required timelines. Customers and stakeholders receive clear, solution-oriented communication. Legitimate claims are resolved efficiently, while unjustified claims are challenged appropriately. Documentation quality is high and supports sound decision-making. The role contributes to service quality, operational reliability, and customer satisfaction.

About Solera

Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.