Cisco Genesys Solution Architect

freelance.ca; Stuttgart; Remote; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A large consultancy is seeking a Cisco Genesys Solution Architect for a 12-month contract. This 100% remote role requires strong experience in Cisco Genesis and familiarity with data analytics tools. Ideal candidates will possess skills in call management, workflow processes, and an understanding of AI in contact center environments.

Qualifikationen

• Strong experience as a Solutions Architect / Designer in Cisco Genesis.
• Familiarity with Data Analytics and Reporting tools.
• Understanding of AI in contact center environments.

Kenntnisse

Cisco Genesys Solutions Architect

Data Analytics and Reporting tools

Global Voice Member Management

Call Recording & Quality Management

Workflow Management

Post-Call Surveys

Understanding of AI in contact centers

Jobbeschreibung

Cisco Genesys Solution Architect

My client, a large consultancy, is in need of a Cisco Genesys Solution Architect for a 12 month remote contract based 100% remote, with my client based in Stuttgart.

The ideal candidate will have strong experience as a Solutions Architect / Designer in Cisco Genesis, Familiarity with Data Analytics and Reporting tools, Experience with Global Voice Member Management, Knowledge of Call Recording & Quality Management, Skilled in Workflow Management and Post-Call Surveys, Understanding of AI in contact center environments.