Software Engineer

All Service Sicherheitsdienste GmbH; Herne; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking an experienced Workforce Management Scheduler Analyst to join a dynamic team in Essen, Germany. This role involves creating and managing schedules, resolving conflicts, and collaborating with operational contacts to ensure effective resource allocation. The ideal candidate will have a strong background in customer service and workforce management, with proficiency in English and relevant software tools. Join a multicultural environment that values teamwork and offers perks like relocation assistance and wellness schemes to support a healthy lifestyle.

Leistungen

Relocation assistance

Regular fruit deliveries

Free drinks

Employee wellness schemes

Qualifikationen

• 2+ years in customer service, with 1 year in workforce management preferred.
• Strong proficiency in English with excellent communication skills.

Aufgaben

• Create and manage comprehensive schedules for team activities.
• Analyze workload patterns to determine appropriate staffing levels.

Kenntnisse

Fluency in English

Problem-solving abilities

Customer service experience

Workforce management processes

Tools

Google Suite

Microsoft Office

Jobbeschreibung

Experienced Workforce Management Scheduler Analyst is wanted to join our clients team in Essen, Germany.

DUTIES AND RESPONSIBILITIES :

• Create and manage comprehensive schedules, incorporating team needs such as training, coaching, feedback sessions, and future resource requirements.
• Resolve scheduling conflicts and recommend solutions for issues or special requests from team members or clients.
• Collaborate with key operational contacts to effectively schedule activities, including unplanned and planned absences or downtime.
• Provide weekly staffing projections for the upcoming weeks to assist with planning and resource allocation.
• Maintain and update employee records, including skills, scheduling agreements, time-off entitlements, and contractual details in the scheduling system.
• Develop schedules that meet client requirements, incorporating training, coaching, and performance feedback, as well as forecasted team needs.
• Analyze data on workload patterns and use workforce management tools to determine appropriate staffing levels based on historical trends.
• Address discrepancies between actual and expected arrival patterns, recommending adjustments as needed.
• Monitor team trends and attrition, identifying potential issues that could impact resource planning.
• Coordinate with operational contacts to schedule key activities, ensuring smooth workflow.
• Provide realistic staffing plans based on current workforce availability and performance.
• Share weekly staffing outlooks to ensure the program is prepared for the upcoming weeks.

REQUIREMENTS

• Fluency in English (minimum C1 level), with strong proficiency in both written and spoken communication.
• At least 2 years of experience in a customer service or call center environment, with at least 1 year in workforce management preferred.
• Familiarity with workforce management processes such as staffing forecasts, scheduling, and performance metrics is preferred.
• Proficient in using Google Suite (e.g., Sheets, Slides) and Microsoft Office applications (e.g., Word, Excel).
• Knowledge of local labor laws and regulations related to workforce management and scheduling is a plus.
• Strong problem-solving abilities, with the ability to make sound decisions in scheduling and resource allocation.

OFFER

• Relocation assistance
• Working schedule : Office hours, Monday to Friday
• Working as part of a dynamic and multicultural team
• Regular fruit deliveries for a healthy lifestyle and free drinks
• Employee wellness schemes to include partnerships with fitness centers, restaurants, and beauty care