Cargo Customer Service & Reservations Agent

Network Aviation Group; Frankfurt; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading air cargo solutions provider is seeking a dedicated Customer Service & Reservations Agent for their Frankfurt team. In this role, you will manage customer enquiries and cargo reservations, ensuring excellent service in a dynamic sector. Candidates should be fluent in German and English, with strong communication skills and attention to detail.

Qualifikationen

• Fluent in German and English.
• Strong communication and teamwork skills required.
• High attention to detail and accuracy essential.

Aufgaben

• Manage cargo reservations using various booking systems.
• Handle customer enquiries and provide quotations.
• Support commercial and sales-related activities.

Kenntnisse

Communication

Teamwork

Attention to Detail

Flexibility

Jobbeschreibung

Network Airline Services B.V., established in 2000, is part of the U.K.-based Network Aviation Group. As General Sales Agent (GSSA) for multiple airlines in Germany, we provide expert air cargo solutions that help our airline partners expand their market presence and maximize revenue.

The Role

We are seeking a dedicated and detail-oriented Customer Service & Reservations Agent to join our Frankfurt team. In this role, you'll manage customer enquiries and cargo reservations for the airlines we represent. You'll work closely with international colleagues, airlines, partners, handling agents, and transport providers to deliver top-tier service in the fast-paced air cargo sector.

Key Responsibilities

• Manage cargo reservations using various booking systems
• Handle customer enquiries and provide quotations
• Support commercial and sales-related activities
• Conduct post-flighting and create flight files
• Prepare build instructions for ground handlers
• Coordinate road transport and cargo handling

Your Profile

• Fluent in German and English
• Strong communication and teamwork skills
• High attention to detail and accuracy
• Flexible and resilient in a dynamic environment
• Must be legally eligible to live and work in Germany
• Available for 40 hours per week

If the above position appeals to you please send your CV / resume with a cover letter to :