Call Center Agenten (m/w/d)

TieTalent; Aachen; Vor Ort; EUR 28.000 - 35.000; Vollzeit

Zusammenfassung

Die Kohl automobile GmbH in Aachen sucht einen Call Center Agenten (m/w/d) für den sofortigen Start in ihrem neuen, modernen Call Center. Die Rolle umfasst die Bearbeitung von telefonischen und E-Mail-Anfragen, die Planung von Terminen und die Unterstützung im administrativen Bereich. Wir bieten ein modernes Arbeitsumfeld, 30 Tage Urlaub und zahlreiche Mitarbeitervorteile.

Leistungen

30 Tage Urlaub

Mitarbeiterbenefits

Betriebliche Altersvorsorge

Leasing von (E-)Bikes zu günstigen Konditionen

Qualifikationen

• Kaufmännische Ausbildung notwendig.
• Idealerweise Erfahrung im Call-Center.
• Gute PC-Kenntnisse wünschenswert.

Aufgaben

• Erster Ansprechpartner für telefonische Anfragen.
• Terminplanung für Inspektionen und Reparaturen.
• Unterstützung bei administrativen Aufgaben.

Kenntnisse

Kommunikation

Kundenorientierung

PC-Kenntnisse

Ausbildung

Kaufmännische Ausbildung

Jobbeschreibung

About

Join our KOHL family!
Become part of the KOHL Group and actively shape our company's success and future. We are always looking for qualified employees – find your dream job with us.

The Kohl automobile GmbH is a family-run, medium-sized car dealership group headquartered in Aachen, with approximately 450 employees and branches in Laurensberg, Heinsberg, and Bergheim. We sell the car brands BMW, MINI, Land Rover, Opel, Alfa Romeo, and Leapmotor, motorcycle brands BMW, Harley-Davidson, and Aprilia, the scooter brand Vespa, and our tuning brand AC Schnitzer.

For our new and modern call center, we are looking for an immediate start for the position of Call Center Agent (m/f/d) at our location Neuenhofstraße 160, 52078 Aachen.

• You are the first point of contact for telephone inquiries from our service customers of the brands BMW, MINI, Jaguar, and Land Rover.
• In addition to telephone inquiries, you have direct customer contact and communicate with our customers via email.
• You schedule appointments for inspections and repairs.
• You direct customer inquiries purposefully.
• You assist us with administrative tasks in the service department.
• You have a commercial apprenticeship.
• Experience in a call center (ideally).
• Enjoy talking on the phone.
• Strong communication and expression skills.
• High customer orientation and service quality.
• A structured and reliable way of working.
• Good PC skills.
• An onboarding tailored to your prior knowledge.
• A modern, air-conditioned office as your workplace (not a open-plan office).
• 38-hour work week.
• 30 days of vacation.
• The opportunity to lease (e-) bikes at favorable conditions.
• An employee benefits program.
• Participation in company pension schemes.

Nice-to-have skills

• PC

Work experience

• Administrative

Languages

• German