Call Center Agent (m/f/d)

rexx systems GmbH; Essen; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

Une société dynamique recherche un Agent de Centre d'Appels à Essen pour le projet FISU WORLD UNIVERSITY GAMES en 2025. Le candidat idéal aura un diplôme en technologie et une expérience en service client, jouant un rôle clé dans la gestion des communications. Ce poste à temps plein offre un environnement de travail flexible et une rémunération compétitive au sein d'une équipe jeune et innovante.

Leistungen

Travail flexible et possibilité de télétravail

30 jours de congés par an

Environnement d'équipe dynamique et culturellement diversifié

Qualifikationen

• Diplôme en technologie ou qualification équivalente.
• Compétences en communication claires et expérience en service client.
• Capacité à résoudre des problèmes efficacement.

Aufgaben

• Gérer les appels entrants et sortants des sites.
• Enregistrer les problèmes dans l'outil de tickets.
• Collaborer avec d'autres départements pour résoudre des problèmes.

Kenntnisse

Compétences de communication

Expérience en service client

Capacités de résolution de problèmes

Compétences techniques de base

Ausbildung

Diplôme académique en technologie ou qualification comparable

Jobbeschreibung

Job Advertisement

Become part of the Rhine-Ruhr 2025 Organising Committee (OC) team and help us create an unforgettable FISU WORLD UNIVERSITY GAMES.

SUMMER CUM LAUDE*

A summer with distinction.

In 2025, the world will come to the Rhine and Ruhr region to celebrate sport, science, and culture. Up to 8,500 athletes and officials from around 150 nations will compete in six cities for 12 days in 18 different sports. Standards are set here — where the densest university landscape in Europe meets the most sports clubs in Germany, in one exceptionally sport-loving region.

In short:

The perfect place for the FISU WORLD UNIVERSITY GAMES!
And the perfect place for you.

To strengthen our team, we are looking for a Call Center Agent (m/f/d) at the implementing company of the Rhine-Ruhr 2025 FISU World University Games.

This is a full-time position (40 hours per week) on a temporary contract until late summer 2025. The position is located in Essen. As a Call Center Agent, you will mainly handle inbound and outbound communications with clients, address inquiries, resolve and report issues efficiently, and provide accurate information about services. You will play a key role in ensuring a positive customer experience and maintaining the organization’s reputation through professional and courteous interactions.

Specifically, your responsibilities will include:

• Managing inbound and outbound calls from the venues
• Registering issues communicated by clients into the ticketing/ITSM tool and redirecting them to the relevant VTM or TOC team
• Managing the incident management tool
• Resetting Microsoft account passwords through the Microsoft 365 portal
• Collaborating with other agents or departments to escalate or resolve various issues

Ideally, you have the following skills and knowledge:

• An academic degree in technology or a comparable qualification
• Clear communication skills
• Customer service experience
• Problem-solving abilities
• Basic technical skills

We are a young and growing organization in the heart of the Rhine-Ruhr Innovation Hub. You will play a key role in the successful planning and implementation of the FISU Games.

Additionally, we offer:

• A varied and exciting job with room for creative ideas and personal freedom
• A dynamic, growing environment with an open and diverse corporate culture
• Short decision-making processes and teamwork at eye level
• Remuneration based on TV L
• Flexible working hours with the possibility of mobile working
• 30 days of leave per year
• Access to a large network in the field of sporting events

If your personal profile matches, the job will be evaluated with the remuneration group TV L 8.

We celebrate diversity and encourage applications from all backgrounds, including gender, nationality, ethnicity, social background, religion, disability, age, sexual orientation, and gender identity. Applications from people with disabilities will be given special consideration if they are equally suitable. We are committed to promoting women into management positions and strongly encourage women to apply.

Interested?

Then we should get to know each other! Please send your application documents (CV & letter of motivation) stating your earliest possible start date by 29.06.2025 via our application tool. For inquiries, contact us at [e-mail]. Please note that communication via unencrypted email poses confidentiality risks and potential unauthorized access.