Call Center Agent job at VCA Animal Hospitals

Remote; Deutschland; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading virtual service provider is seeking a Virtual Call Center Agent to handle calls from pet owners about appointment scheduling and general inquiries. This remote role offers flexible hours (30-40 per week) and requires strong communication skills. Candidates should possess a high school diploma and a passion for pet care. Compensation is negotiable based on experience and credentials, with additional benefits including health insurance and paid time off.

Leistungen

Health Insurance

Dental Insurance

Vision Insurance

Retirement Savings

Paid Illness Leave

Paid Time Off

Pet discounts

Qualifikationen

• Ability to effectively multi-task across different programs and tech platforms.
• Availability to work 30-40 hours per week including weekends.
• Commitment to providing excellent client experience.

Aufgaben

• Handle calls from pet owners regarding appointments efficiently.
• Schedule appointments and ensure client satisfaction.
• Provide feedback on call management tools for improvements.

Kenntnisse

Strong communication skills

Basic typing skills

Ability to work remotely

Patience and understanding

Passion for pets and pet care

Ausbildung

High school diploma or equivalent

Jobbeschreibung

We're sorry, the employer did not include education information for this job.

Health Insurance, Dental Insurance, Vision Insurance, Retirement Savings, Paid Illness Leave, Paid Time Off

About the Role

Virtual Call Center Agent

Job Description:

The Virtual Call Center Agent is responsible for answering calls from prospective and current VCA clients (pet owners), who are seeking to schedule or change appointments, check in for their existing appointments, or get answers to their general questions. Agents work from home, for 30-40 hours a week. The primary responsibility of the Agent is to provide a high-quality experience to callers by answering their questions and booking appointments at their preferred hospital. Strong communication skills are required. Animal health and/or medical knowledge are not necessary.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Field calls from prospective clients promptly and friendly
• Encourage appointment scheduling and ensure client satisfaction using established call scripts
• Schedule appointments efficiently while maintaining a high-quality experience
• Transfer calls back to hospitals and send messages to hospitals as needed to meet callers' needs
• Provide feedback to management on call management tools, protocols, scripts, and client reception to improve operations
• Manage high volumes of inbound and outbound calls and use of SMS/Texts
• Multi-task across different programs and tech platforms
• Perform other related duties as assigned

EDUCATION/EXPERIENCE

• High school diploma or equivalent

PREFERRED SKILLS AND QUALIFICATIONS

• Prior veterinary experience and/or call center experience in a medical setting (preferred)
• Patience and understanding when dealing with client questions
• Ability to work remotely and effectively as part of a team
• Strong phone communication skills
• Basic typing skills
• Comfort with working on a laptop
• Ability to learn quickly
• Passion for pets and pet care
• Availability to work 30-40 hours per week from home, including weekends, with a reliable internet connection
• Commitment to providing excellent client experience and making clients feel valued

Compensation is negotiable based on education, experience, and credentials. The US hourly range for this full-time role is $15.77-$23.65. Specific hourly rates depend on role, level, and location, and can be discussed during the hiring process.

If you are a current employee, please apply through our internal career site via Workday.

Benefits include competitive pay, medical, dental, vision, paid time off, 401(k), pet discounts, and more!

This description provides a general overview of the job and is not exhaustive. Management reserves the right to modify duties as needed.

We are an Equal Opportunity Employer - Veterans / Disabled. For more details, visit our career page at vcacareers.com