Cadillac City Lead - Munich

General Motors of Canada; München; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading company in the automotive sector seeks an Experience Center Leader in Munich. This role involves developing local customer engagement strategies, managing operations, and leading a team while fostering a community-oriented approach. Ideal candidates will have substantial experience in customer management and a passion for sustainability.

Qualifikationen

• 6+ years of experience managing in a customer-oriented environment.
• Strong passion for sustainable mobility.
• Fluent in both German and English.

Aufgaben

• Develop a customer-focused mindset to drive footfall and generate leads.
• Lead, train, and develop a team to enhance the customer experience.
• Manage store operations and collaborate with European HQ.

Kenntnisse

Customer experience management

Team leadership

Business acumen

Community building

Operational management

Sustainability passion

Ausbildung

6+ years in a customer-oriented environment

Fluent in German and English

Experience in luxury retail or automotive

Jobbeschreibung

Job Description This position provides a unique opportunity to get in at the ground floor of a team that works in a startup-like environment while enjoying the full resources and backing of General Motors.The Experience Center Leader is tasked with the various operational aspects of the Experience Center including product, and service displays, IT and digital tools, merchandise and all customer touch points. The successful candidate will act as a brand ambassador and role modelling GM behaviours, embedding this into the work environment and team. They will have a constant focus on the Brand to continually drive engagement, knowledge and passion across the team.

What will you do?

• Develop and maintain a customer focused yet commercial mindset for the entire team and actively develop opportunities to drive footfall, generate leads, raise brand awareness, sell products and services, and increase overall performance.
• Build, lead, train, and coach a team to deliver the highest quality customer experience.
• Setup, streamline, and manage store operation processes including those related to interactions with GME and third-party vendors.
• Build communities by identifying local collaboration opportunities with clubs / artist / businesses etc. in the community and develop these leads into traffic driving events at the Experience Center.
• Be the main point of contact between the Excellence Center and the European HQ, translating pan-European initiatives into the local market. As GM’s eyes and ears on the ground you will be providing customer and market insights to the head office CX and product teams to ensure the sales model continually evolves in line with customer expectations to deliver results in line with strategic plans and key performance indicators (KPIs) year on year.

Who are you?

• A go-getter with proven experience in making things happen either as an entrepreneur or as a practitioner in a customer centric environment (UX/CX know how a distinct advantage).
• A people leader with experience in building, leading, and developing teams.
• Have business savviness incl. track record of achieving financial and performance targets and experience in evangelizing for brands.
• Experienced community builder and/or maker/shaker.
• Experience in streamlining and managing operations and processes for setting up and running physical locations.
• Passionate about sustainability, particularly for sustainable mobility.

Essential:

• 6+ years’ experience managing in a customer orientated environment
• Strong passion for sustainable mobility
• A strong background in the operational management of a large luxury retail, automotive, or similar environment
• Fluent in German and English languages

Onsite - This role is categorized as onsite. This means the successful candidate is expected to report to the store in Munich on a full-time basis.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .

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