Cadillac City Lead - Frankfurt

General Motors; Frankfurt; Vor Ort; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen sucht einen dynamischen Experience Center Leader, der in einem innovativen Umfeld arbeitet. Diese Rolle bietet die Möglichkeit, ein Team zu leiten und die Kundenbindung durch kreative Initiativen und lokale Veranstaltungen zu fördern. Der ideale Kandidat bringt umfangreiche Erfahrung im Kundenservice und in der Teamführung mit und hat eine Leidenschaft für nachhaltige Mobilität. Sie werden die Hauptansprechperson zwischen dem Excellence Center und der europäischen Zentrale sein und wertvolle Einblicke in den Markt liefern. Wenn Sie ein unternehmerisches Denken haben und Veränderungen bewirken möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifikationen

• 6+ Jahre Erfahrung in einem kundenorientierten Umfeld.
• Erfahrung in der Führung und Entwicklung von Teams.

Aufgaben

• Entwicklung eines kundenorientierten Denkens für das gesamte Team.
• Aufbau, Führung und Schulung eines Teams zur Bereitstellung der besten Kundenerfahrung.

Kenntnisse

Kundenorientierung

Teamführung

Betriebsmanagement

Nachhaltige Mobilität

Finanzielle Zielverwirklichung

Community-Building

Ausbildung

Bachelorabschluss oder gleichwertige Erfahrung

Jobbeschreibung

This position provides a unique opportunity to get in at the ground floor of a team that works in a startup-like environment while enjoying the full resources and backing of General Motors.The Experience Center Leader is tasked with the various operational aspects of the Experience Center including product, and service displays, IT and digital tools, merchandise and all customer touch points. The successful candidate will act as a brand ambassador and role modelling GM behaviours, embedding this into the work environment and team. They will have a constant focus on the Brand to continually drive engagement, knowledge and passion across the team.

What will you do?

• Develop and maintain a customer focused yet commercial mindset for the entire team and actively develop opportunities to drive footfall, generate leads, raise brand awareness, sell products and services, and increase overall performance.
• Build, lead, train, and coach a team to deliver the highest quality customer experience.
• Setup, streamline, and manage store operation processes including those related to interactions with GME and third-party vendors.
• Build communities by identifying local collaboration opportunities with clubs / artist / businesses etc. in the community and develop these leads into traffic driving events at the Experience Center.
• Be the main point of contact between the Excellence Center and the European HQ, translating pan-European initiatives into the local market. As GM’s eyes and ears on the ground you will be providing customer and market insights to the head office CX and product teams to ensure the sales model continually evolves in line with customer expectations to deliver results in line with strategic plans and key performance indicators (KPIs) year on year.

Who are you?

• A go-getter with proven experience in making things happen either as an entrepreneur or as a practitioner in a customer centric environment (UX/CX know how a distinct advantage).
• A people leader with experience in building, leading, and developing teams.
• Have business savviness incl. track record of achieving financial and performance targets and experience in evangelizing for brands.
• Experienced community builder and/or maker/shaker.
• Experience in streamlining and managing operations and processes for setting up and running physical locations.
• Passionate about sustainability, particularly for sustainable mobility.

Essential:

• 6+ years’ experience managing in a customer orientated environment
• Strong passion for sustainable mobility
• A strong background in the operational management of a large luxury retail, automotive, or similar environment
• Fluent in German and English languages