Bussiness Development Manager, EKA

The purpose of the European Key Accounts (EKA) Team is to enable iconic brands to connect seamlessly with people sustainably, positioning CHEP as an essential partner in top-performing supply chains.

Scope

• Portfolio of EKA customers within EMENA: US$ > 50M revenue, operating in over 20 countries.

Major / Key Accountabilities

• Engage with internal stakeholders (e.g., countries, departments) and external contacts (e.g., key European customers, third parties) to ensure visibility, increase business potential, and maintain account profitability.
• Develop and manage the customer Joint Business Plan (JBP), including detailed action plans and tracking progress against targets. Lead JBP projects and coordinate information.
• Identify and develop new service and product opportunities to grow and enhance the business relationship.
• Prepare and coordinate customer tenders.
• Support local markets in managing growth opportunities and implementing new business initiatives.
• Share best practices within the customer organization and EKA community.
• Coordinate NPS surveys and translate feedback into actionable plans and JBPs.
• Build and maintain an internal European-wide network and external customer relationships.
• Ensure compliance with company policies and legislation regarding administration, safety, competition, and commercial dealings.
• Work independently across diverse national and cultural environments, managing time effectively under changing priorities.
• Maintain comprehensive activity tracking to provide a complete view of the JBP.
• Manage monthly reporting activities.
• Coordinate EKAM activities, including regular calls and notes.
• Assist EKAD with meetings, presentations, and business reviews.
• Support credit management activities, including cash collection and coordination with EKAMs.
• Ensure audit planning and completion.
• Monitor European performance metrics (e.g., CT, FTR, on-time payments, volume, spend), anticipating issues and flags.

Skills and Knowledge

• Strong knowledge of sales processes and methodologies, with creativity in lead generation and effective use of CRM tools.
• Excellent solution and value-based selling skills, with experience exceeding targets, preferably in supply chain logistics.
• Ability to ideate with customers and develop compelling value propositions for positive outcomes.

Languages

Desirable: Fluency in an EU language.

Education

Bachelor’s degree in Business Administration or Management preferred.

Experience Level

Experience level not specified.

Remote Work

Hybrid remote work arrangement.

We are an Equal Opportunity Employer committed to diversity and fairness. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or other protected classes. Beware of fraudulent employment scams claiming to represent Brambles or CHEP; always verify official communication channels.