Business Support Manager (m/f/d)

GXO Logistics, Inc.; Bremen; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

International team environment

Career growth opportunities

Open culture and ownership

Ownership opportunities

Job summary

GXO Logistics, Inc. is seeking an experienced Business Support Manager to join our Bremen site.

The role partners with site leadership to drive performance, governance, and data-driven decision making, while coordinating strategic initiatives across operations and customer management. The ideal candidate brings multi-year experience in business analytics, budgeting, and project coordination within logistics or contract logistics, with strong Excel, Power BI, and stakeholder management skills.

Qualifications

• Bachelor's degree or higher in Business Administration, Economics, Industrial Engineering, Logistics, Supply Chain Management, or related field.
• Equivalent professional qualifications and relevant experience will also be considered.
• Several years of experience in a comparable business support, operations, performance management, or project management role.
• Experience within logistics, supply chain management, warehousing, or contract logistics environments is highly desirable.
• Proven track record in project coordination, business analytics, and performance management.
• Experience working with customers, senior management, and cross-functional stakeholders.

Responsibilities

• Develop, maintain, and analyze KPIs, dashboards, and management reports to support operational and strategic decision-making.
• Monitor productivity, quality, SLA, and cost performance indicators.
• Identify trends, risks, and opportunities for operational improvement and provide recommendations to management.
• Prepare business reviews, executive summaries, and management presentations.
• Ensure the accuracy, consistency, and integrity of operational data and reporting systems.
• Coordinate and support site-specific projects and strategic initiatives.
• Track project milestones, action plans, and deliverables to ensure timely execution.
• Facilitate cross-functional improvement programs across operational departments.
• Support Lean Management, Kaizen, and Continuous Improvement initiatives.
• Document project progress, results, and lessons learned.
• Prepare customer meetings, business reviews, and performance presentations.
• Support the resolution of customer inquiries, issues, and escalations.
• Develop customer-focused analyses and performance reports.
• Ensure professional communication and collaboration between customers and operational teams.
• Build and maintain strong relationships with key customer stakeholders.
• Support annual budgeting, forecasting, and financial planning processes.
• Analyze cost developments, productivity metrics, and operational efficiencies.
• Monitor and track cost-saving initiatives and improvement measures.
• Prepare financial analyses and reports for site leadership.
• Assist management in achieving budget and profitability targets.
• Prepare management meetings, steering committees, and operational reviews.
• Develop decision-making materials and presentation decks for leadership teams.
• Record meeting outcomes and track follow-up actions.
• Coordinate and support internal and external audits, reviews, and site visits.
• Act as a central point of coordination for business-related administrative activities.
• Support adherence to corporate policies, procedures, and governance standards.
• Ensure complete and accurate documentation of operational and business processes.
• Assist with customer audits, quality audits, and compliance reviews.
• Maintain relevant KPI documentation, evidence records, and reporting requirements.
• Promote operational best practices and compliance awareness throughout the site.

Skills

KPI management

Reporting systems

Business analytics

Project coordination

Stakeholder management

Budgeting & forecasting

Cost management

Continuous improvement

Communication

Education

Bachelor's degree or higher in Business Administration, Economics, Industrial Engineering, Logistics, Supply Chain Management

Tools

Microsoft Excel

PowerPoint

Power BI

Job description

To strengthen our team, we are looking for an experiencedBusiness Support Manager (m/f/d) to join our location inBremen.

What’s in it for you

We’re looking to offer a competitive salary

Your benefits package includes:

• Working in an international and rapidly growing organization
• Opportunities for personal development and career growth
• A pleasant, open, and informal working atmosphere
• Plenty of room for initiative and ownership

How you’ll make an impact

The Business Support Manager plays a critical role in supporting site leadership in the management, performance monitoring, and continuous development of operational activities. This position acts as a strategic business partner to the site management team, driving transparency through data-driven reporting, coordinating key projects, supporting customer relationships, and ensuring efficient administrative and governance processes.

The role is designed to enhance operational effectiveness, support decision-making through meaningful business insights, and contribute to the achievement of financial, operational, and customer objectives.

Key Responsibilities

Business Performance & Reporting

• Develop, maintain, and analyze KPIs, dashboards, and management reports to support operational and strategic decision-making.
• Monitor productivity, quality, service level agreement (SLA), and cost performance indicators.
• Identify trends, risks, and opportunities for operational improvement and provide recommendations to management.
• Prepare business reviews, executive summaries, and management presentations.
• Ensure the accuracy, consistency, and integrity of operational data and reporting systems.
• Coordinate and support site-specific projects and strategic initiatives.
• Track project milestones, action plans, and deliverables to ensure timely execution.
• Facilitate cross-functional improvement programs across operational departments.
• Support Lean Management, Kaizen, and Continuous Improvement initiatives.
• Document project progress, results, and lessons learned.

Customer Management

• Prepare customer meetings, business reviews, and performance presentations.
• Support the resolution of customer inquiries, issues, and escalations.
• Develop customer-focused analyses and performance reports.
• Ensure professional communication and collaboration between customers and operational teams.
• Build and maintain strong relationships with key customer stakeholders.

Budget & Cost Control

• Support annual budgeting, forecasting, and financial planning processes.
• Analyze cost developments, productivity metrics, and operational efficiencies.
• Monitor and track cost-saving initiatives and improvement measures.
• Prepare financial analyses and reports for site leadership.
• Assist management in achieving budget and profitability targets.

Administrative Support to Site Leadership

• Prepare management meetings, steering committees, and operational reviews.
• Develop decision-making materials and presentation decks for leadership teams.
• Record meeting outcomes and track follow-up actions.
• Coordinate and support internal and external audits, reviews, and site visits.
• Act as a central point of coordination for business-related administrative activities.

Compliance & Governance

• Support adherence to corporate policies, procedures, and governance standards.
• Ensure complete and accurate documentation of operational and business processes.
• Assist with customer audits, quality audits, and compliance reviews.
• Maintain relevant KPI documentation, evidence records, and reporting requirements.
• Promote operational best practices and compliance awareness throughout the site.

Qualifications & Experience

Education

• Bachelor's degree or higher inBusiness Administration, Economics, Industrial Engineering, Logistics, Supply Chain Management, or a related field.
• Equivalent professional qualifications and relevant experience will also be considered.

Professional Experience

• Several years of experience in a comparable business support, operations, performance management, or project management role.
• Experience withinlogistics, supply chain management, warehousing, or contract logisticsenvironments is highly desirable.
• Proven track record in project coordination, business analytics, and performance management.
• Experience working with customers, senior management, and cross-functional stakeholders.

Technical Skills

• Advanced proficiency inMicrosoft Excel, PowerPoint, and Power BI.
• Strong experience with KPI management, reporting systems, and business analytics tools.
• Excellent analytical and problem-solving capabilities.
• Solid understanding of budgeting, forecasting, and cost management principles.
• Knowledge of project management methodologies and continuous improvement approaches.
• Strong analytical mindset with a structured and detail-oriented approach.
• High level of initiative, accountability, and solution-oriented thinking.
• Excellent communication and stakeholder management skills across all organizational levels.
• Professional and confident presence when interacting with customers and senior leadership.
• Strong organizational and prioritization skills, with the ability to manage multiple tasks simultaneously.

Language Requirements

• Fluent German and English, both written and spoken.
• Additional languages are considered an advantage.

Your work environment

Working at GXO Logistics means being part of a dynamic and international organization where no two days are the same. You’ll have the opportunity to develop yourself to your full potential, supported by a company that values entrepreneurship, growth, and sustainability.

With a strong focus on customer satisfaction, employee development, and innovation, GXO is proud to be one of the top 3 logistics service providers worldwide.

At GXO Logistics, we keep supply chains moving - safely, efficiently and sustainably.

If you’re looking for a place where your impact is visible and your ideas matter, GXO is the place to be.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.Review GXO's candidate privacy statement here.