Aufgaben
We are looking for an innovative and detail-oriented Business Process Manager (BPM) to focus on enabling BPM capabilities, creating frameworks for requirement and change management, and planning discovery and Home Comfort (HC) SMART alignment phases for key transformation projects. This role is essential in shaping efficient workflows, fostering cross-functional collaboration, and supporting digitization, transformation, and roll-out execution.
- Establish and promote BPM frameworks and methodologies across the organization. Develop and lead a BPM enablement program, including training, resources, and tools for stakeholders at all levels.
- Create and manage a Center of Excellence (CoE) to support BPM practitioners with best practices and guidance, fostering a culture of continuous improvement and collaboration.
- Design and implement structured approaches for requirement gathering, analysis, and prioritization across business units. Collaborate with stakeholders to understand needs and translate them into actionable requirements.
- Develop templates, tools, and processes to streamline documentation and validation of requirements, ensuring alignment with business objectives.
- Define and implement best practices for discovery phases in project lifecycles, including scope definition, stakeholder alignment, and resource allocation.
- Facilitate workshops and meetings to gather insights, identify risks, and establish shared understanding of project goals. Analyze findings to inform decision-making and planning.
- Develop governance structures to ensure consistency and scalability. Track and report on BPM initiatives, metrics, and opportunities for process optimization.
- Act as a bridge between business units, IT, and project teams to ensure alignment. Partner with leadership to prioritize projects and support cross-functional teams during requirement gathering and discovery phases.
Profil
- Education: University degree (preferably master's) in Business Administration, Industrial Engineering, Operations Management, or related field.
- Experience and Knowledge: Several years of experience in BPM, requirement management, or project discovery phases; proven ability to enable BPM practices in complex organizations; proficiency in BPM tools and methodologies (e.g., BPMN, Signavio); familiarity with process intelligence platforms (e.g., Celonis, Process Mining) and tools like JIRA, Confluence; strong analytical and data visualization skills using Power BI or Tableau; knowledge of ERP systems and their integration into BPM initiatives.
- Personality and Working Practice: Exceptional problem-solving and critical-thinking skills; strong leadership and communication abilities; stakeholder engagement focus; highly organized, detail-oriented, with the ability to manage multiple priorities.