Business Process Analyst (m / w / d)

Coats; Lambsheim; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player is seeking a German-speaking Customer Support Specialist to join their team in vibrant Lisbon. This role offers a fantastic opportunity to provide exceptional service to customers while collaborating with a multicultural team. With a focus on resolving inquiries and ensuring customer satisfaction, you will play a vital role in enhancing the customer experience. The company provides relocation support, competitive salary, and various bonuses, making it an attractive opportunity for those looking to advance their careers in a dynamic environment. Don't miss your chance to thrive in this exciting role!

Leistungen

Relocation support

Accommodation assistance

Performance bonus

Fixed bonus

Meal allowance

Transport bonus

Health insurance

Paid training

Qualifikationen

• Native German speaker with B2 level English for internal communication.
• Willingness to relocate to Lisbon for the role.

Aufgaben

• Assist German-speaking customers with inquiries and issues.
• Resolve customer complaints and provide effective solutions.
• Collaborate with team members to maintain service standards.

Kenntnisse

Customer Service

Problem Solving

Communication Skills

Ausbildung

EU Citizenship or Valid Work Permit

Jobbeschreibung

Are you looking for a new challenge in a multicultural environment? Do you want to work for a company that values your skills and offers a clear path for career growth? Join us, a global leader in customer experience management, as a German-speaking Customer Support Specialist in Lisbon, Portugal.

As part of our team, you will help provide exceptional service to customers, ensuring their questions and concerns are addressed efficiently and professionally.

About the Role :

In this role, you will :

• Assist German-speaking customers with inquiries and issues through various communication channels
• Resolve customer complaints and provide solutions to ensure customer satisfaction
• Collaborate with team members to ensure excellent customer service standards
• Maintain accurate records of customer interactions

Requirements :

• Native German speaker
• B2 level of English for internal communication
• EU citizenship or valid work permit for Portugal
• Willingness to relocate to Lisbon as soon as possible

Benefits :

• Relocation support and accommodation assistance to ease your move to Lisbon
• Competitive salary with 2 extra payments per year
• Performance bonus to recognize your achievements
• Fixed bonus to enhance your earnings
• Meal allowance and transport bonus to cover daily expenses
• Health insurance to take care of your well-being
• Paid training to fully prepare you for the role

Take this opportunity to advance your career and experience life in a vibrant, growing city. Apply now!