Business Operations Specialist | Nigeria

EBANX; Deutschland; Remote; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading payment platform is seeking a Specialist for the Business Operations Team focused on Nigeria. This role involves monitoring payment operations, enhancing approval rates, and collaborating with various stakeholders. Candidates should have experience in the payments industry, strong analytical skills, and proficiency in English, Spanish, and Portuguese. The position offers educational support and health insurance among other benefits.

Leistungen

Transportation vouchers

WAVES program

Educational support

Flexible birthday days off

Health and dental insurance

Qualifikationen

• Experience in the payments industry, e-commerce, or similar.
• Strong analytical skills to interpret complex data sets.
• Fluent in English, Spanish, and Portuguese.

Aufgaben

• Monitor key performance indicators (KPIs) for payment operations.
• Lead action plans to enhance approval rates in Nigeria.
• Design workflows to optimize payment operations.

Kenntnisse

Analytical skills

Detail-oriented mindset

Self-starter attitude

Proficiency in data visualization tools

Ausbildung

Bachelor’s degree in Business, Technology, or related field

Tools

Microsoft Excel

SQL

Kibana

Tableau

Jobbeschreibung

EBANX is the leading payment platform connecting global companies with customers from the fastest-growing digital markets in the world.

Since the beginning of our journey, we have had one mission: to provide global access for everyone. We believe that transforming challenges into opportunities and making the impossible part of the journey is crucial! That's precisely why we created a payment technology that builds bridges between people and businesses every day in 29 rising markets across the globe.

We call ourselves ebankers, we are global thinkers, we value diversity, we foster creativity and we work hard to connect businesses and people worldwide through payments. Let's make history together.

EBANX is a high-growth technology and payments company with a solid track record of delivering high value to our customers and more than a decade of local expertise, streamlining merchant expansion in rising Latin American, African, and Asian markets with superior performance, service level, and market presence.

The Business Operations Team is responsible for monitoring and leading improvements in payment approval rates in over 24 countries, continuously driving merchant performance to the next level. We engage with multiple business areas (Products, Engineering, Fraud Prevention, Growth, Commercial, and Merchant Services teams) and external stakeholders to deliver superior performance on cards, account-based instant transfers, and cash-based vouchers, being the leader in local direct connections to payment players and in the offering of Alternative Payment Methods (APMs).

As a Specialist of the Business Operations Team focused on Nigeria, your mission is to maintain the integrity of EBANX's payment operations, ensure the best quality of payment approval, build strategic relationships with stakeholders, establish business continuity, identify strategic opportunities to improve EBANX performance, and provide technical support to internal and external areas. You will also be responsible for:

• Monitoring and utilizing advanced technical skills to analyze key performance indicators (KPIs) of all approval rate pillars considering the technical and integration characteristics of each acquirer, issuer, BIN, product, API response, ISO message, and divisions like recurring and card-on-file payments, card verification, installments, and pre-authorization.
• Leading and proposing deep-dive action plans to enhance approval rates at the acquirer, partners, issuers, and card schemes, proposing and executing actions at the country level (Nigeria) to improve approvals and conversion rates.
• Designing and developing workflows and procedures to streamline payment operations, optimizing efficiency and effectiveness.
• Building and managing relationships with payments partners in Nigeria (acquirers, issuers, card schemes, and external providers) to ensure optimal performance and operational continuity, and collaborating with partners to implement strategies to improve approval rates.
• Conducting A/B tests with acquirers to focus on enhancing approval rates and evaluating local approval strategies.
• Staying informed about market and technology trends in Nigeria's payments industry, mapping opportunities and recommendations to improve local payment operations and approval rates, and proactively adapting operational strategies accordingly.
• Co-creating dashboard visualizations on Kibana/Grafana for deeper analysis of conversion rates, including creating queries for SQL consultations and analysis.
• Analyzing real-time data to identify patterns and trends that can enhance the efficiency and accuracy of Smart Routing strategies using advanced Machine Learning (ML) techniques.
• Detecting anomalies and handling alerts based on ML algorithms, working on the continuous improvement of monitoring tools, refining algorithms and dashboards.
• Collaborating with internal stakeholders – Products, Engineering, Fraud Prevention, Data Analytics, Commercial, Merchant Operations, and Business Architecture – to guarantee and deliver the best approval rates to our merchants.

Main requirements for this position include:

• Previous experience in the payments industry, e-commerce, or similar, preferably within Nigeria.
• A self-starter who is comfortable working in a fast-paced and data-driven environment.
• Strong analytical skills with the ability to interpret complex data sets and derive actionable insights.
• Tenacious and resilient with a positive and solution-oriented attitude.
• Detail-oriented mindset with a focus on continuous improvement and optimization.
• Proficiency in Microsoft Excel or Google Sheets.
• Advanced English skills.

Preferred additional qualifications include:

• Experience in process mapping and technical documentation.
• Knowledge about smart routing, anti-fraud solutions, and card scheme authorization products.
• Experience with data visualization and analytical tools (Tableau, Kibana).
• Project management, roadmap, and organizational skills.
• Ability to manage and handle complex situations.
• Bachelor’s degree in Business, Technology, or a related field.
• Exceptional communication, presentation, and negotiation skills.
• Advanced SQL skills to write, review, and join queries across multiple databases.

Language requirements: Spanish, English, and Portuguese fluency.

Benefits include transportation vouchers (if needed), WAVES program (goals and results-based variable compensation), educational support for undergraduate, graduate, and MBA programs, workshops and courses, flexible birthday days off, semi-flexible hours, health and dental insurance with subsidies for dependents and medicine.