Business Operations Implementation Manager

eResearchTechnology GmbH; Estenfeld (VGem); Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Remote or hybrid work

Job summary

Clario is seeking a Business Operations Implementation Manager to drive growth by optimizing solution design, supporting pricing strategy, and enabling scalable operational excellence across the organization.

You will collaborate with cross-functional teams including Business Development, Product Management, Operations, Science, and Contracts to identify opportunities for process improvements, lead change initiatives, and enhance readiness for new solutions that accelerate clinical development

Qualifications

• Minimum of 5 years of experience as a Product Manager, Project Manager, Business Analyst or similar role working across business stakeholders, technology teams and customers.
• Deep understanding of clinical trial industry best practices in process improvement and operational excellence.
• Proven track record of successfully implementing large-scale process improvement initiatives.

Responsibilities

• Drive profitable business growth through pricing initiatives and margin analysis in collaboration with cross-functional teams.
• Provide insights on solution optimization and review strategic MSAs and pricing with commercial, science and contracts teams.
• Serve as SME on solutions, support deal reviews and ensure proposals align with product capabilities and customer needs.
• Lead change management initiatives related to process improvements and system implementations.
• Develop and execute communication strategies to secure stakeholder buy-in and engagement.
• Assess organizational readiness for change and mitigate potential risks.

Skills

Cross-functional collaboration

Analytical skills

Communication

Leadership

Influence without authority

Change management

Education

Bachelor’s degree

Job description

At Clario, part of Thermo Fisher Scientific, as a Business Operations Implementation Manager, you will drive business growth by optimizing solution design, supporting pricing strategy, and enabling scalable operational excellence across the organization. You will collaborate closely with Business Development, Product Management, Operations, Science, Contracts, and other cross-functional teams to identify opportunities for process improvement, lead change management initiatives, and enhance operational readiness. Leveraging a strong understanding of our product portfolio and customer needs, you will help develop optimized solutions, provide strategic insights on commercial opportunities, and support the review of customer agreements and master service agreements. Through your work, you will help strengthen our ability to deliver innovative solutions that accelerate clinical development and improve outcomes for patients worldwide.

What We Offer

• Competitive compensation
• Attractive benefits (security, flexibility, support and well-being)
• Remote or hybrid working

What You’ll Be Doing

• Business Growth & Financial Impact Support profitable business growth through the implementation of pricing initiatives, including collaborating with cross-functional teams on pricing (strategies) and margin analysis to maintain and improve profitability
• Partner with commercial team, science, and contracts to provide insights on solution optimization opportunities to drive Clario’s ability to win, including review of strategic MSAs and pricing.
• Serve as a key subject matter expert on Clario’s solutions, supporting deal reviews and ensuring proposals align with product capabilities and customer needs
• Change Management Lead change management initiatives related to process improvements and system implementations
• Develop and execute communication strategies to ensure stakeholder buy-in and engagement
• Assess organizational readiness for change and develop mitigation strategies for potential risks
• Strategic Initiative Support Collaborate with cross-functional teams to identify new services or business alliances to drive revenue growth
• Provide oversight of initiatives to achieve revenue and profitability targets
• Ensure business processes are aligned with new solution/technology implementations
• Support Business Operations leader with long range planning
• As needed, oversee relationships with key vendors/partners
• Process Analysis and Optimization Lead business transformation initiatives by identifying and implementing process optimizations that accelerate growth
• Support regular inventory review meetings, contribute commercial perspective and support strategic inventory decisions with the cross-functional team
• Facilitate workshops and meetings to gather requirements, resolve conflicts, and drive consensus on process changes
• Maintain key performance indicators (KPIs) to measure process effectiveness
• Regularly review and assess process performance against established metrics
• Reporting and Analytics Prepare and present regular reports on process improvement initiatives, including progress, impact, and ROI
• Analyze data to identify trends, patterns, and opportunities for business growth and process enhancement
• Compliance and Risk Management Ensure all process changes comply with relevant industry regulations and internal policies
• Identify and mitigate potential risks associated with process changes or implementations

What We Look For

• Bachelor’s degree required
• Minimum of 5 years of experience as a Product Manager, Project Manager, Business Analyst or other position working collaboratively across business stakeholders, technology organizations and customers.
• Deep understanding of clinical trial industry best practices in process improvement and operational excellence
• Proven track record of successfully implementing large-scale process improvement initiatives
• Excellent written and verbal communication skills
• Excellent analytical skills
• Demonstrated ability to innovate
• Excellent team leadership and facilitation skills
• Proven ability to influence cross-functional teams without formal authority

At Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.

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Clario is a leading provider of endpoint data solutions to the clinical trials industry, generating high-quality clinical evidence for life sciences companies. We offer comprehensive evidence generation solutions that combine medical imaging, eCOA, precision motion, cardiac solutions and respiratory endpoints.

For more than 50 years, Clario has delivered deep scientific expertise and broad endpoint technologies to help transform lives around the world.

Our endpoint data solutions have supported over 30,000 clinical trials in more than 100 countries. Our global team of science, technology, and operational experts have supported over 70% of all FDA drug approvals since 2015.