Business Operations Associate

Aerotek; Hannover; Vor Ort; USD 45.000 - 56.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Business Operations Associate to join their dynamic team. This role is pivotal in ensuring exceptional customer service and managing accounts receivable while supporting field offices with billing inquiries. The ideal candidate will possess strong organizational and analytical skills, along with a goal-driven attitude and the ability to adapt to a fast-paced environment. Join a company that values its employees and offers a comprehensive benefits package, including medical, dental, and tuition assistance. If you are ready to make a significant impact and grow your career, this opportunity is for you.

Leistungen

Medical, dental & vision

401(k)/Roth

Insurance (Basic/Supplemental Life & AD&D)

Short and long-term disability

Health & Dependent Care Spending Accounts

Transportation benefits

Employee Assistance Program

Tuition Assistance

Time Off/Leave (PTO, Parental Leave)

Qualifikationen

• 2-3 years of experience or a college degree required.
• Proficient in Microsoft Office, especially Excel and Word.

Aufgaben

• Manage customer accounts, invoicing, and collections.
• Support field offices with billing and payment inquiries.

Kenntnisse

Customer Service

Conflict Resolution

Detail-oriented

Multi-tasking

Problem-solving

Communication Skills

Ausbildung

2-3 years of relevant experience

College degree

Tools

Microsoft Office

InfoPath

Jobbeschreibung

Overview

Aerotek Corporate has an opening for a Business Operations Associate at the corporate office in Hanover, MD.

Compensation:

Hourly - $21.63 (annualized at $45,000) non-negotiable
Bonus - up to $1,000 per quarter

Department: Operations Support Group
Reports to: Business Operations Supervisor

Scope of Position: The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service to external customers as well as corporate and field office employees. The BOA is proficient in the management and collection of customer accounts receivable as well as contractor payroll. Qualities include: building customer relationships, conflict resolution, professionalism, detail-oriented, strong follow-up and multi-tasking skills, the ability to use independent judgment and function in an open environment, and the ability to adapt to changes in the workplace.

Essential Functions of the Business Operations Associate:

1. Management of customer accounts, including but not limited to invoicing, collections, PO tracking, customer service and working with clients to resolve outstanding issues.
2. Making routine welcome and maintenance calls to clients.
3. Manage total accounts receivable with an aging in excess of $3.5 million.
4. Support liaison for field offices and OSG with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies and/or procedures, PeopleSoft issues, etc.
5. Responsible for gathering the necessary data to assist management with account-specific decisions.
6. Auditing account-specific reports to ensure accurate billing and client-specific information.
7. Adjusting and auditing contractor payroll and billing using InfoPath.

Qualifications:

1. 2-3 years of relevant experience or college degree.
2. Proficient in Microsoft Office (Excel and Word a must).
3. Strong organizational and analytical abilities.
4. Strong communication skills and work ethic.
5. Goal-driven with problem-solving skills.
6. Ability to work independently and as a team player.

Per Pay Transparency Acts: The range for this position is $45,000 - $56,000 + bonus potential of $4,000.

Benefits: Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Tuition Assistance
• Time Off/Leave (PTO, Primary Caregiver/Parental Leave)