Business Development Manager

The Business Development Manager DACH takes care of prospecting, outbound sales, inbound sales, solution offering in the DACH Hub with key focus on the German speaking countries plus Belgium, Netherlands, Luxembourg.

This sales role covers all stages of the customer journey, acquiring new customers and then developing these relationships further. All new prospects (inbound and outbound) are handled by the BDM to provide full sales journey and partnership in their local language. BDM is aware of market trends and directions to propose great experience. Builds relationship with prospects from scratch and enables these accounts to be successful. Works with multiple stakeholders of the Hub to advise prospects and customers on solutions and best practices. Coordinates problem-solving and training sessions with Solution Engineers, Training Hub, Business Services. Guides prospects to establish optimal workflows and processes. Establishes measurements of success. Keeps the CRM up to date, provides reports, feed-back to their line management. Provides market information to Marketing for regional campaigns.

Tasks

• Responsible for outbound and inbound business development, for the portfolio of future customers across the territory; to exceed customer and key performance goals
• Understands and anticipates client needs, pain-points, provides appropriate solutions
• Builds and nurtures strong strategic advisory relationships with the users and prospects to make their businesses more successful
• Collects feedback from the market, from prospects, from existing accounts
• Represents company at conferences, and events
• Manages the needs of different audiences and stakeholders
• Develops and nurtures customers for advocacy; regularly sources case studies / references
• Collaborates with Solution Engineers, Training Hub, Production, Development and Support teams, the Data Hub, the Business Services Hub to help customers resolve their issues, share feature requests, report pain-points, bugs, share ideas for the Product Roadmap (responsible for representing the customer within the business)
• Provides information, maintains the CRM with clean and up to date information
• Invites, involves, engages customers for and during conferences and events
• In addition to the above, BDM may be asked to perform other tasks designated by the direct lead, closely related to the position

Job Requirements :

• Minimum 5 years of sales experience in outbound sales of the German speaking market (DACH & BENELUX)
• Experience in language technology / the localization industry
• Fluent English and German
• Understanding of business processes, reporting processes
• Good team worker
• Sales attitude and strong customer focus
• Experience with Sales Navigator , a must have.
• Able to influence and negotiate with key decision-makers
• Readiness to comply with company standards
• Experience and proven track record in solution offering, selling
• Proven track of building strong relationships with prospects and customers
• Events, conferences in the Hub territory, eventual visit to the HQ in Europe
• Experience in quantitative research methods
• Experience in data management and analytics using CRM systems
• Good command of MS Office, HubSpot