Business Continuity Partner (f/m/d)*

Parloa; Deutschland; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading company in Generative AI is seeking a Business Continuity Partner to enhance the resilience of its digital systems and operations. This role involves developing and maintaining business continuity and crisis management strategies. Candidates should have a strong background in risk management and crisis response, along with a relevant degree. The position offers flexible working hours, a competitive compensation package, and opportunities for professional growth in a dynamic startup environment.

Leistungen

Deutschland ticket

Urban Sports Club

Job Rad

Nilo Health

weekly sponsored office lunches

28 vacation days

training and development budget

team events and game nights

Qualifikationen

• Hands-on experience implementing a Business Continuity Management System (BCMS).
• Proven track record in developing IT business continuity and disaster recovery strategies.

Aufgaben

• Support the development of a robust business continuity strategy.
• Establish and lead a cross-functional crisis management team.
• Conduct training sessions for employees on crisis response.

Kenntnisse

Crisis Management

Risk Management

Communication

Ausbildung

Bachelor’s or Master’s degree in IT, Business, or a related field

Tools

ServiceNow GRC

RSA Archer

Jobbeschreibung

AsBusiness Continuity Partner (f/m/d)*, you will play a critical role in strengthening the resilience of our digital systems, operations, and infrastructure. You will be responsible for developing, implementing, and maintaining comprehensive business continuity and crisis management strategies within the Technology & Operations Divisions, ensuring the organization is prepared to respond effectively to disruptions and maintain operational stability.

YOUR MISSION:

AsBusiness Continuity Partner (f/m/d)*, you will play a critical role in strengthening the resilience of our digital systems, operations, and infrastructure. You will be responsible for developing, implementing, and maintaining comprehensive business continuity and crisis management strategies within the Technology & Operations Divisions, ensuring the organization is prepared to respond effectively to disruptions and maintain operational stability.

IN THIS ROLE YOU WILL:

• Business Continuity Planning – Support the development of a robust business continuity strategy. Conduct risk assessments and business impact analyses to identify vulnerabilities, assess critical processes, and define disaster recovery strategies.


• Crisis Management & Disaster Recovery – Establish and lead a cross-functional crisis management team. Develop and implement crisis response and disaster recovery plans to minimize operational disruptions.


• Incident Response – Collaborate with the Security Operations Team to develop and maintain incident response plans aligned with central processes, ensuring effective mitigation and recovery.


• Training & Awareness – Conduct training sessions, simulations, and awareness initiatives to equip employees with the skills to respond effectively to crises and disruptions.


• Policy Development & Compliance – Develop and update business continuity and crisis management policies in line with industry best practices and regulatory requirements, ensuring ongoing compliance.


• Collaboration & Communication – Work closely with Operations & Technology leaders, Global Compliance, and external stakeholders to align business continuity efforts. Establish communication protocols for effective information exchange during incidents.


• Support -Work closely with team members of the IS&T Governance team to keep track of relevant regulations, frameworks, and contractual obligations. Support in answering RFPs for potential prospects and current customers

WHAT YOU BRING TO THE TABLE:

• Bachelor’s or Master’s degree in IT, Business, or a related field


• Hands-on experience implementing a Business Continuity Management System (BCMS) aligned with ISO 22301:2019.


• Proven track record in developing and executing IT business continuity, disaster recovery, and crisis management strategies.


• Strong knowledge of Digital & IT infrastructures, risk management, and security & network best practices.


• Ability to stay composed and make sound decisions in high-pressure situations.


• Familiarity with relevant laws, regulations, and industry standards related to business continuity and crisis management.

NICE TO HAVE:

• Certifications such as CBCP, CISM, CRISC, and ISO 22301.


• Experience with ServiceNow GRC, RSA Archer, or similar


• Change Management Expertise

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.


• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.


• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches


• Competitive compensation and equity package.


• Flexible working hours, 28 vacation days and workation opportunities.


• Access to a training and development budget for continuous professional growth.


• Regular team events, game nights, and other social activities.


• Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Expert interview(s) → Meeting the team → Founder interview

Why Parloa?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Technology, Information and Internet

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