BUSINESS CLIENT SERVICES MANAGER - GERMAN SPEAKING (f / m / d)

㌶ご; Frankfurt; Vor Ort; EUR 40.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player in the financial sector is seeking a motivated individual to join their Business Client Advisory Services Team. This role offers a dynamic environment where you'll provide exceptional service to clients, manage requests, and conduct training sessions. With a focus on continuous learning and development, you'll have the opportunity to enhance your skills while contributing to the growth of a successful technology company. If you're eager to adapt and thrive in a fast-paced setting, this position in Frankfurt offers a unique chance to make an impact.

Leistungen

Bonus Scheme

Flexible Home Office Days

Continuous Professional Development

Career Growth Opportunities

Social Gatherings and Company Events

Qualifikationen

• Good academic background in a related field.
• Experience in Client Services or Financial Institutions preferred.

Aufgaben

• Provide excellent service for new and existing customers.
• Manage and solve incoming requests from clients.
• Conduct client platform trainings.

Kenntnisse

Analytical Skills

Problem-Solving

Organizational Skills

Communication in English

Communication in German

Ausbildung

University Degree in Related Field

Tools

MS Office

Excel

Jobbeschreibung

The Business Client Advisory Services Team’s mission is to provide an excellent client experience by delivering valuable business support to external and internal stakeholders. We support all clients on the platform and act as a first point of contact for any business-related topics. In your job, you will face a variety of tasks in a fast-changing and growing organization. Hence, 360T is a place where continuous learning and development are key.

1. Provide excellent service for new and existing customers
2. Manage, solve, and escalate all incoming requests from clients
3. Ensure seamless onboarding for new clients onto our platform
4. Build and maintain relationships with key client contacts
5. Conduct client platform trainings (interactive and remote)
6. Maintain, document, analyze, and improve existing workflows and processes
7. Oversee various project stages (e.g., product development, process implementation, regulatory/compliance, complex client setups, etc.)
8. Participate in quality assurance by testing our full range of products and new features
9. Closely interact and cooperate with other internal teams (e.g., Sales, Legal, IT, etc.)
10. Keep your professional knowledge up-to-date through continuous development

Your profile

1. Good academic background within a related field (university degree or equivalent)
2. Working experience in Client Services / Middle Office / Back Office of a Financial Institution or other FX- or Treasury company preferred
3. Excellent analytical and problem-solving skills
4. Strong organizational skills with good attention to detail
5. Openness to learn and ability to adapt to a dynamic, fast-changing environment
6. Highly proficient in clear communication in English and German, both verbally and in writing
7. Additional language skills are a benefit
8. Proficient in MS Office, especially Excel

Our offer

1. Bonus scheme on a quarterly basis
2. Flexible home office days
3. 360T Academy for continuous professional development and training
4. Various career growth opportunities
5. Frankfurt office located in the city center
6. Social gatherings and company events

We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Frankfurt am Main and is available immediately. If your background and qualifications meet these specifications, please submit your application, including your salary expectation and earliest starting date, by clicking the “Apply” button.