BUSINESS CLIENT SERVICES MANAGER - GERMAN SPEAKING (f/m/d)

TN Germany; Frankfurt; Vor Ort; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen im Finanzsektor sucht einen engagierten Business Client Services Manager, der fließend Deutsch und Englisch spricht. In dieser spannenden Rolle unterstützen Sie Kunden bei der Nutzung der Plattform, sorgen für einen reibungslosen Onboarding-Prozess und arbeiten eng mit internen Teams zusammen. Diese Position bietet die Möglichkeit zur kontinuierlichen Weiterbildung und beruflichen Entwicklung in einem dynamischen Umfeld. Wenn Sie eine Leidenschaft für Kundenservice und die Finanzbranche haben, könnte dies die perfekte Gelegenheit für Sie sein.

Leistungen

Bonusprogramm vierteljährlich

Flexible Homeoffice-Tage

360T Akademie für berufliche Weiterbildung

Karrierewachstumsmöglichkeiten

Büro im Stadtzentrum von Frankfurt

Soziale Veranstaltungen und Firmen-Events

Qualifikationen

• Gute akademische Ausbildung in einem verwandten Bereich.
• Erfahrung im Client Services oder Back Office eines Finanzinstituts.

Aufgaben

• Bereitstellung exzellenter Dienstleistungen für neue und bestehende Kunden.
• Aufbau und Pflege von Beziehungen zu wichtigen Kundenkontakten.

Kenntnisse

Analytische Fähigkeiten

Problemlösungsfähigkeiten

Organisationsfähigkeiten

Kommunikationsfähigkeiten in Englisch

Kommunikationsfähigkeiten in Deutsch

Ausbildung

Universitätsabschluss oder gleichwertig

Tools

MS Office

Excel

Jobbeschreibung

Social network you want to login/join with:

BUSINESS CLIENT SERVICES MANAGER - GERMAN SPEAKING (f/m/d), Frankfurt

Client:

360T

Location:

Frankfurt, Germany

Job Category:

Other

EU work permit required:

Yes

Job Reference:

ef3afdb053bc

Job Views:

1

Posted:

25.04.2025

Expiry Date:

09.06.2025

Job Description:

Your responsibilities

The Business Client Advisory Services Team’s mission is to provide an excellent client experience by delivering valuable business support to external and internal stakeholders. We support all clients on the platform and act as a first point of contact for any business related topics. In your job you will face a variety of tasks in a fast-changing and growing organization. Hence 360T is a place where continuous learning and development are key.

• Provide excellent service for new and existing customers
• Manage, solve, and escalate all incoming requests from clients
• Ensure a seamless onboarding for new clients onto our platform
• Build and maintain relationships with key client contacts
• Conduct client platform trainings (interactive and remote)
• Maintain, document, analyze and improve existing workflows and processes
• Oversee various project stages (e.g. product development; process implementation; regulatory/compliance; complex client setups, etc.)
• Participate in quality assurance by testing our full range of products and various new features
• Closely interact and cooperate with other internal teams (e.g., Sales, Legal, IT, etc.)
• Keep your job relevant knowledge up-to-date through continuous professional development

Your profile

• Good academic background within a related field (university degree or equivalent)
• Working experience in Client Services / Middle Office / Back Office of a Financial Institution or other FX- or Treasury company preferred
• Excellent analytical and problem-solving skills
• Strong organizational skills with good attention to details
• Openness to learn & ability to adjust to a dynamic and fast-changing environment
• Highly proficient in clear communication in English and German, both verbally and in writing
• Additional language skills are a benefit
• Proficient in MS Office, especially Excel

Our offer

• Bonus scheme on a quarterly basis
• Contingent of flexible home office days
• 360T Academy for continuous professional development & training
• Various career growth opportunities
• Frankfurt office located directly in the city center
• Social gatherings & company events

We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Frankfurt am Main and is available immediately. If your background and qualifications meet these specifications, please forward us your application, including your salary expectation and earliest starting date, by clicking the “Apply” button.