BUSINESS CLIENT SERVICES MANAGER (f/m/d)

360 Treasury Systems AG; Frankfurt; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading fintech company in Frankfurt is seeking a Business Client Services Manager to enhance client experience and support internal teams. The ideal candidate will have a degree, relevant experience, and a strong analytical mindset. Enjoy diverse professional development opportunities within a dynamic and international environment.

Leistungen

Professional development through 360T Academy

Modern office in Frankfurt

Multinational and multicultural environment

Regular company events and team bonding

Qualifikationen

• University degree with very good grade point average.
• Some relevant previous working experience in Client Services or Automation.
• Strong interest in technology and automation.

Aufgaben

• Improve the overall client experience using technological solutions.
• Coordinate and align initiatives with internal teams.
• Provide excellent service to existing and new customers.

Kenntnisse

Analytical skills

Problem-solving abilities

Interest in technology

Ability to detect patterns

Ausbildung

University degree

Tools

MS Office

Jobbeschreibung

BUSINESS CLIENT SERVICES MANAGER (f/m/d)

Permanent employee,Full-time· Frankfurt am Main

Your Role

We are currently looking for a highly motivated Business Client Services Manager to strengthen our Business Client Advisory Services team. The team’s mission is to provide an excellent client experience by delivering valuable business support to external and internal stakeholders and thereby contribute to the overall success of the company.

To achieve our goal we are always focused on identifying improvement opportunities that would ultimately lead to a better client experience. These may be related to more user-friendly client interfaces and tools or automation targets as well as process-and workflow improvements.

We are also acting as a first-point of contact for all client related queries and support the clients throughout their entire 360T lifecycle. The role is therefore conceptualized as a hybrid-role servicing clients and helping them in the day-to-day as well as acting as an automation manager to help the company achieve scalable and sustainable growth.

In your job you will face a variety of tasks in a fast-changing and growing organization. Hence 360T is a place where continuous learning and development are key. You will have the opportunity to bring in, exchange and apply your own ideas in an international and innovative fintech company, and benefit from having an own contingent of IT development resources for this purpose.

Your Responsibilities

• Improve the overall client experience by utilizing technological solutions
• Enhance the efficiency of the daily business operations and reduce operational risks
• Analyse and question existing tools, workflows and processes
• Identify automation targets and improvement opportunities
• Write down business requirements and develop roadmaps to deliver identified goals
• Coordinate and align initiatives with other internal teams (e.g., Sales, Legal, Compliance, Accounting, Technical Client Advisory Services, Projects, IT, etc.)
• Participate in quality assurance testing and rollout of new products and features
• Provide excellent service to existing and new customers
• Manage, solve and escalate incoming requests from clients
• Ensure a smooth onboarding for new clients to the system

Your Profile

• University degree with very good grade point average
• Some relevant previous working experience (e.g. within Client Services, Automation, Business Analysis, Product development, etc.)
• Excellent analytical and problem-solving abilities
• Good at detecting correlational patterns in information
• Strong interest in technology, automation and/or artificial intelligence
• High level of integrity and conscientiousness
• Growth mindset & ability to adjust to a dynamic and fast-changing environment
• Very good level of verbal and written English. Other languages are a plus
• Proficient in MS Office

Our Offer

• Various opportunities for professional development including our internal "360T Academy"
• Prime Location: A modern Frankfurt office in the heart of the city
• Diverse Culture: Work in a multinational, multicultural environment that values collaboration and inclusion
• Team Bonding: Enjoy social gatherings, regular company events and a supportive team atmosphere

• Various opportunities for professional development including our internal "360T Academy"
• Prime Location: A modern Frankfurt office in the heart of the city
• Diverse Culture: Work in a multinational, multicultural environment that values collaboration and inclusion
• Team Bonding: Enjoy social gatherings, regular company events and a supportive team atmosphere

We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Frankfurt am Main and available immediately.

How to Apply

If your background and qualifications meet these specifications, please forward your application, including your salary expectation and earliest starting date, by clicking the “Apply” button .

Contact

360T is a regulated, global marketplace for Foreign Exchange (FX). As Deutsche Börse Group’s powerhouse for FX, 360T provides a broad range of trading solutions and related services to both buy-side and sell-side firms.

Since its inception in 2000, the company has developed and maintained a state-of-the-art multi-bank portal for foreign exchange, cash and money market products. It has recently expanded its instrument offering to include crypto NDFs and commodities (base metals and energy).

With over 2,900 buy-side customers and more than 200 liquidity providers across 75 different countries, 360T is uniquely positioned to connect the global FX industry.
Headquartered in Frankfurt am Main, Germany, 360T maintains subsidiaries in New York (360 Trading Networks Inc), London (360 Trading Networks UK Ltd), Singapore (360T Asia Pacific Pte. Ltd.), Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd), Kuala Lumpur (360 Trading Networks Sdn Bhd) and Dubai (360 Trading Networks (DIFC) Limited).