Business Capabilities Manager (m/w/d)

Just Eat Holding Limited; Berlin; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work in Berlin

Urban Sports Club membership

Travel allowance €59/month

Lieferando Pay credit €90/month

Company pension with 20% employer

Job summary

Just Eat Takeaway.com in Berlin seeks a strategic problem-solver to identify high-value opportunities, frame testing plans, and write practical Playbooks. You will lead cross-functional efforts, connect tech, data, and field teams, and ensure solutions deliver real commercial impact.

You will champion adoption across markets, maintain a customer-focused perspective, and drive continuous improvements while collaborating with local market teams to overcome operational barriers.

Qualifications

• Commercial & business strategy background.
• Structured problem-solving skills.
• Opportunity valuation skills.
• Playbook authoring & documentation.
• Cross-functional orchestration and stakeholder management.

Responsibilities

• Find and qualify high-value business problems.
• Frame problems for testing and define financial parameters.
• Write practical operational Playbooks with step-by-step rules.
• Drive cross-market adoption and coach regional teams.
• Connect tech, data, and field teams to align solutions.
• Maintain the commercial perspective and anchor in customer needs.
• Step into local market teams to remove barriers.
• Break down silos and align leadership around shared goals.
• Own adoption metrics and prove value from initiatives.
• Raise the bar on continuous improvement and updates.

Skills

Commercial strategy

Problem solving

ROI evaluation

Playbook writing

Cross-functional leadership

Change management

Job description

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

Your job is to figure out why the company is losing money or missing out on growth, frame a solution to fix it, and write the step-by-step Playbook so every team across Germany can run it smoothly. You turn fuzzy business problems into high-ROI capability projects and ensure proven solutions get built, documented, and adopted.

Think of yourself like the chef who designs a high-performing recipe for a franchise. You don't run every local store yourself, and you don't build the kitchen appliances—you invent the process, prove it makes money, standardize the Playbook, and make sure every team in the country knows how to execute it right.

We're looking for someone who can live our behaviours of lead, deliver, and care—bringing strong business judgment, structured problem-solving, and cross-functional leadership to turn individual learnings into repeatable capabilities.

These are some of the key components to the position:

• Find and qualify high-value business problems: Dig into root causes, calculate the financial opportunity, and prioritize issues worth solving.
• Frame problems for testing: Define target cohorts, financial parameters, and business constraints before handing opportunities to Commercial Experimentation.
• Write practical operational Playbooks: Codify validated solutions into simple, clear instructions, step-by-step rules, and target metrics.
• Drive cross-market adoption: Coach regional operational teams, track Playbook implementation, and ensure new ways of working are actually embedded.
• Connect tech, data, and field teams: Act as the central translator between AI & Data (who build tech), Experimentation (who test), and Market Ops (who run live).
• Maintain the commercial perspective: Keep solution development anchored in real customer and partner needs so tech builds solve actual business issues.
• Step into their shoes: Work alongside local market teams to resolve operational barriers and ensure Playbooks are realistic to execute.
• Break down silos: Align commercial, operational, and technical leadership around shared capability goals without relying on line authority.
• Own your results: Track adoption rates and measure real bottom-line commercial impact to prove capability initiatives delivered value.
• Raise the bar on continuous improvement: Build feedback loops that update existing Playbooks as market conditions and capabilities evolve.

What will you bring to the team?

• Commercial & business strategy background: Strong understanding of business models, unit economics, growth drivers, and profit levers.
• Structured problem-solving skills: Ability to break down ambiguous business challenges into actionable problem statements and clear frameworks.
• Opportunity valuation skills: Skilled at estimating financial ROI, analyzing commercial trade-offs, and prioritizing high-impact work.
• Playbook authoring & documentation: Talent for translating complex, messy operational processes into concise, adoption-ready Playbooks.
• Cross-functional orchestration: Proven ability to align analytical, operational, and technology teams around a shared project vision.
• Influencing without authority: Excellent stakeholder management, comfortable driving accountability and progress across matrix teams.
• Change management & adoption focus: Demonstrated success rolling out new processes and driving operational change across decentralized teams.
• Outcome-driven mindset: Deeply focused on practical market impact, tracking metrics, and ensuring tools get used in the real world.
• Strategic curiosity: Passionate about challenging the status quo, uncovering root causes behind operational friction, and driving efficiency.
• Proactive self-starter: High-ownership mindset, comfortable navigating ambiguity, celebrating wins, and modeling JET values.
• Language Skills: English language skills are essential, German language skills are beneficial (not essential)

Our Offer

Just like a well-balanced recipe: your skills and our offer are a perfect match! With us, you can expect:

• Competitive Compensation: A salary package that recognises your performance – complemented by an open feedback culture and regular performance reviews.
• Flexibility: A permanent employment contract with hybrid work options: three days per week in our Berlin-Kreuzberg office and two days working from the comfort of your home.
• Urban Sports Club Membership: For your work-life balance and a clear head in your daily routine.
• Additional Perks: A monthly travel allowance of €59 and a €90 monthly Lieferando Pay credit to have delicious food delivered straight to your workspace.
• Company Pension: A company pension scheme with a 20% employer contribution.
• Diversity & Inclusion: A diverse and inclusive team with colleagues from over 99 nations, plus the opportunity to join our various communities and Employee Resource Groups (ERGs).
• Shared Experiences: After-work drinks, regular team events, social engagement activities, as well as our summer and/or winter parties.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.