Business Application Manager - CRM & ERP Sales Systems*

TOMRA; Mülheim-Kärlich; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working model

30 days annual leave

Company pension scheme

Share purchase program

Bike leasing and fitness subsidy

Job summary

TOMRA Recycling is seeking a Business Application Manager to champion our CRM and ERP sales systems worldwide. You will own and improve Dynamics 365 CRM, IFS Cloud ERP, and end-to-order processes while aligning with Sales, Finance, and IT stakeholders.

You’ll drive process optimization, digitalization initiatives, and continuous system enhancements, enabling scalable, reliable sales operations across global teams in a hybrid work environment.

Qualifications

• Degree in a relevant field or comparable qualification.
• Experience in Business Application Management or ERP/CRM projects.
• Knowledge of Sales processes from Lead-to-Order.
• Experience with ERP/CRM systems and stakeholder management.
• Business fluent English.

Responsibilities

• Own and optimize Sales processes across Dynamics 365 and IFS Cloud.
• Own, support, and improve Sales-related applications.
• Analyze incidents, identify root causes, and coordinate solutions.
• Translate requirements into functional system solutions.
• Drive process improvements and digitalization initiatives.
• Collaborate with international stakeholders across Sales, Finance, Operations, IT, and partners.
• Facilitate workshops, user training, and documentation for adoption.

Skills

Strong analytical skills

Excellent communication

Stakeholder management

Bridge business and technical

Education

Degree in Business Informatics

Degree in Business Administration or Information Systems

Tools

Microsoft Dynamics 365

IFS Cloud

Job description

TOMRA Recycling is a global technology leader helping to transform the way resources are recovered and reused. We offer an international, collaborative environment where people are trusted to take ownership, share ideas, and make a meaningful impact on a more sustainable future. Guided by our values of Innovation, Passion, and Responsibility, we empower our employees to grow, contribute, and help create a world where every resource counts.

Job Description

Your Mission

As Business Application Manager - CRM & ERP Sales Systems, you act as the key link between Sales and IT, ensuring that our CRM and ERP landscape supports efficient, reliable, and scalable Sales processes worldwide.

You will own and continuously improve our Sales systems environment, with a focus on Microsoft Dynamics 365 CRM, IFS Cloud ERP, and the end-to-Order process.

In this role, you will play a key part in shaping and standardizing TOMRA's global Sales systems landscape while driving the digitalization of business-critical processes.

Your Responsibilities

• Own and optimize Sales processes across Dynamics 365 and IFS Cloud
• Own, support, and continuously improve Sales-related business applications
• Analyze incidents, identify root causes, and coordinate sustainable solutions
• Translate business requirements into functional system solutions
• Drive process improvements, system enhancements, and digitalization initiatives
• Collaborate with international stakeholders across Sales, Finance, Operations, IT, and external partners
• Facilitate workshops, user training, and documentation to ensure successful adoption of new processes and solutions

Qualifications

What You Bring

• Degree in Business Informatics, Business Administration, Information Systems, or a comparable qualification
• Experience in Business Application Management, ERP/CRM Consulting, Business Systems Analysis, Sales Operations, or a related field
• Strong understanding of Sales processes, including Lead-to-Order, Quotation, Pricing, and Order Management
• Experience working with ERP and CRM systems
• Experience with Microsoft Dynamics 365 and/or IFS Cloud is highly desirable
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management skills
• Ability to bridge business and technical stakeholders
• Business fluent English

Additional Information

Why TOMRA?

• Purpose-driven business with a positive environmental impact
• International and collaborative work environment
• Flat hierarchies and open communication
• High degree of ownership and autonomy
• Opportunity to shape global Sales processes and systems
• Hybrid working model
• Flexible working hours
• 30 days annual leave
• Company pension scheme
• Share purchase program
• Bike leasing and fitness subsidy

*TOMRA does not discriminate on the basis of gender, race, ethnicity, religion, color, sexual orientation, gender identity, disability, age, or any other status protected by applicable law. We are committed to creating a diverse and inclusive workplace and are proud to be an equal opportunity employer.