Business Analyst - Intermediate

Infotree Global Solutions; Hessen; Ibrido; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Infotree Global Solutions is seeking a mid-level Business Analyst to support the Customer Experience (CX) unit in Germany. You will analyze business processes, identify improvements, and ensure solutions align with Infotree requirements across on-site and remote work arrangements.

This multi-year engagement emphasizes collaboration with business units and development teams while preparing training materials for end users.

Competenze

• 3 years of experience in requirements management and business process analysis.
• 3 years of experience in technical architecture, including conception, modeling, and coordination of cross-team architectures.
• 3 years of experience in communication and stakeholder management, including coordination of interface partners.
• 2 years of experience with the railway transport company or railway operation knowledge.
• Experience with agile work organization and tracking using Jira Software, Confluence, and Git.

Mansioni

• Analyze and identify business processes to uncover weaknesses and opportunities for improvement.
• Develop and present solutions that meet business requirements while being efficient and effective.
• Work closely with business units to identify and implement business requirements.
• Collaborate with development teams and other stakeholders to ensure solutions align with Infotree requirements.
• Cooperate with responsible business units to prepare training material, ensuring effective use of new solutions.
• Validate solutions to ensure they meet the Infotree's business requirements.
• Document business requirements and solutions effectively, ensuring clarity and alignment with project goals.
• Confidential Information Handling: Manage and handle sensitive or confidential data within a controlled and secure environment.

Conoscenze

Requirements management

Business process analysis

Communication and stakeholder mgmt

Project coordination

Strumenti

Jira Software

Confluence

Git

Kubernetes

Docker

JavaScript

JSON

Descrizione del lavoro

Job Description:

Project: Customer Experience (CX) Unit

Domain: Consulting & Development

Language: Project language is German, requiring a minimum of C2 proficiency or native fluency.

Context: The Intermediate Business Analyst will be working within the Customer Experience (CX) unit of Client, assisting in the strategic development and operation of digital products aimed at enhancing the complete travel experience for Client partners. The role involves analyzing business processes, identifying opportunities for improvement, and ensuring that solutions are aligned with the Infotree's business requirements. The service provision starts on September 1, 2024, and ends on December 31, 2029.

Services Required:

• Business Process Analysis:
  • Analyze and identify business processes to uncover weaknesses and opportunities for improvement.
  • Develop and present solutions that meet business requirements while being efficient and effective.
• Collaboration:
  • Work closely with business units to identify and implement business requirements.
  • Collaborate with development teams and other stakeholders to ensure solutions align with Infotree requirements.
  • Cooperate with responsible business units to prepare training material, ensuring effective use of new solutions by the Infotree's personnel.
• Validation and Documentation:
  • Validate solutions to ensure they meet the Infotree's business requirements.
  • Document business requirements and solutions effectively, ensuring clarity and alignment with project goals.
• Confidential Information Handling: Manage and handle sensitive or confidential data within a controlled and secure environment.

Project Details:

Location:

• The project is primarily based in Germany, with both on-site and remote work required.
• The service provision is planned over multiple years with a total planned volume of 220 person-days per year.

Technical Requirements:

Mandatory:

Experience:

• 3 years of experience in requirements management and business process analysis.
• 3 years of experience in technical architecture, including conception, modeling, and coordination of cross-team architectures.
• 3 years of experience in communication and stakeholder management, including coordination of interface partners.
• 2 years of experience with the railway transport company or railway operation knowledge.

• Industry Knowledge: Proven experience in agile work organization, including project and process tracking with tools like Jira Software, Confluence, and Git.

Desirable (Should):

Additional Skills:

• Several years of experience in documentation, modeling, and analysis of processes and components using BPMN, UML.
• Experience in problem-solving and work organization know-how, including communication and moderation.
• Development, application, and configuration skills in JavaScript and JSON using Kubernetes and Docker.

Certification:

• Prince 2 Foundation Certification or equivalent.