Bueroang. (Krankenhausverw./EDV-Anwender/in)

U.S. Army Europe and Africa; Wiesbaden; Vor Ort; EUR 30.000 - 38.000; Vollzeit

Zusammenfassung

A leading military healthcare provider in Germany seeks a receptionist responsible for managing appointments, handling patient records, and providing customer service in a busy clinic setting. This permanent full-time position requires proficiency in English and clerical experience, with additional responsibilities during emergencies.

Qualifikationen

• Minimum of 2 years of clerical experience required.
• English proficiency at Level B1 is required.
• Basic knowledge of medical terminology is desired.

Aufgaben

• Perform receptionist duties, manage patient appointment schedules.
• Handle patient inquiries, monitor communications.
• Maintain patient records in compliance with regulations.

Kenntnisse

Customer Service

Clerical Work

Communication

Office Automation

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

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Client:

U.S. Army Europe and Africa

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e676b3627902

Job Views:

2

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

WHO MAY APPLY:

Current INTERNAL Local National Employees throughout Germany. This covers all current Local National employees of the U.S. Forces in Germany, including U.S. Air Force and AAFES-Europe within Germany.

and

EXTERNAL Local National applicants who reside in Germany.

1. The incumbent performs the full range of receptionist, recordkeeping, and miscellaneous clerical duties within the ambulatory
setting. Enters, manipulates, and/or retrieves information and data from automated systems as appropriate to the area assigned. Completes request forms,
manually or automated, for individual patient orders, blood work, and other requests. Maintains and monitors patient appointment
schedules for the clinic/practice. Schedules appropriate patient appointments manually and/or in CHCS. Coordinates and/or schedules
patient appointments with other clinics or specialties.

2. Receives patients and visitors as the initial point of contact, in person or telephonically. Monitors and manages the Army Medicine
Secure Messaging System (AMSMS) at the clinic/practice level. Records and relays messages and/or redirect calls. Refers urgent
messages and patient results for immediate actions. Obtains identifying information and determines the nature of the visit/call.
Ensures eligibility for care, and contacts Patient Administration for verification. Provides information regarding the practice, clinic, and
hospital policies, procedures, and locations to patients, family members, staff, etc. Monitors and communicates delays in scheduled
appointments to the appropriate staff and patients. Resolves complaints of a local administrative nature, and refers other complaints
to the appropriate authorities.

3. Maintains all patients' records, both electronic and paper, according to regulation ensuring each entry contains proper patient and
health care provider identification. Files original medical documentation in the patients record, and copies of medical documentation
into research files as necessary. Ensures the patient completes all necessary forms prior to being seen by the provider. Performs
Quality Assurance monitoring, using appropriate tools regarding the completion and contents of the patients' record.

4. Responsible for the clerical duties inherent to the in processing (reception), care, and out processing (transition) of outpatients,
families/caregivers and guests. Notifies appropriate staff of the patient's arrival. Reconciles end-of-shift/end-of-day processing and
reports. Types routine correspondence, progress reports, medical statements, memoranda, and statistical reports using various
automation systems and programs.

5. Responds to emergency calls, and notifies emergency medical personnel. Follows clinic/practice communication procedures, which
may include operating emergency phone lines, public announcements systems and emergency alarms. Receives minimum patient
information and provides information to medical personnel. Clearly communicates with associated parties during emergency related
operations.

Description of the Education & Training Levels:
https://portal.chra.army.mil/mnrs?sys_id=0a86e971cd2d2d10aaffb5ebb50f5ac9&view=sp&id=mnrs_kb_article&table=kb_knowledge

E&T Level I: 2 years of creditable experience as defined in A below.

Current employees who do not meet E&T Level I and who are not in the same or similar occupation must have 2 additional years of creditable experience as described in A below.

E&T Level II: 1 year of creditable experience as defined in A below.

E&T Level III and above: No additional experience required.

Current employees who have served one year in the same or similar occupation are qualified for the next higher grade.

Experience A: Includes clerical work in an office or store, working with computers, bookkeeping, making and recording inventories, telephone marketing, arranging for events or as a cashier, etc.

You may test yourself for free at one of the various online providers, who offer tests under the 'Common European Framework of Reference for Languages' (CEFR).

* English Language Proficiency Level B1 required.
Selbstständige Sprachanwendung/Independent User B1
Kann die Hauptpunkte verstehen, wenn klare Standardsprache verwendet wird und wenn es um vertraute Dinge aus Arbeit, Schule, Freizeit usw. geht. Kann die meisten Situationen bewältigen, denen man auf Reisen im Sprachgebiet begegnet. Kann sich einfach und zusammenhängend über vertraute Themen und persönliche Interessengebiete äußern. Kann über Erfahrungen und Ereignisse berichten, Träume, Hoffnungen und Ziele beschreiben und zu Plänen und Ansichten kurze Begründungen oder Erklärungen geben.
Understand points regarding family, work, school or leisure-related topics. Deal with most travel situations in areas where the language is spoken. Create simple texts on topics of personal interest. Describe experiences, events, dreams, and ambitions, as well as opinions or plans in brief.

* Experience with the use of common software and computer systems, carrying out routine office work (= Office Automation) is required.
* Knowledge of Basic Medical Terminology desired (not required).
* Knowledge of Medical Terminology desired (not required).

General Information for LN Job Announcements - please read:
https://portal.chra.army.mil/mnrs?sys_id=77e3ac4a5ce32110924578e08ba9227c&view=sp&id=mnrs_kb_article&table=kb_knowledge

This is a permanent full-time position, 38.5 hrs./week.

Working on weekends and holidays as well as shift work may be required.

On-call duty may be required.

It is highly recommended that all employees who provide work in military treatment facilities in Germany be immunized against seasonal influenza infection each year or as often as recommended. The immunization will be provided at no cost to the employee.

*Relocation expenses are not authorized.

THIS CONCERNS ALL EXTERNAL APPLICANTS:
* Generally, you must have been a resident in Germany for at least 12 months. Non-U.S. citizen family members and German citizens are exempt from this requirement.
* Your permanent residence must be within Germany.
* Police Good Conduct Certificate (Polizeiliches Führungszeugnis): On initial appointment, or re-appointment after a break in service, candidates who have been selected for a position must present a police good-conduct certificate prior to appointment to the position. The applicant must obtain the certificate from the local resident registration office. The cost for the certificate is not reimbursable. Non-U.S. citizen family members, except German citizens are exempt from this requirement.
* Upon appointment with the U.S. Forces it is required to present two valid Picture IDs to get access to the Computer Systems. Recognized documents are only: Personal ID Personalausweis (Personalausweis), Personal Travel ID (Reisepass) and the EU Driver's License (plastic card format). We recommend ensuring at the time of application that at least two of these documents are available or requested.
* Foreign National Screening (Sicherheitsüberprüfung): In accordance with U.S. Army Europe Regulation 604-1, within three days after appointment, a background check will be initiated to determine suitability for continued employment with the U. S. Forces in Germany. If results are unacceptable, employment will be terminated during the probationary period, or any time thereafter, if the background checks reveal that the employee constitutes a security risk.
* Foreign education may be accredited, please refer to the following websites for additional information: www.anabin.kmk.org or www.anerkennung-in-deutschland.de