Branch Support & Success Specialist (m/f/d)

1KOMMA5°; Hamburg; Remote; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading renewable energy solutions provider is seeking a Support & Customer Success Agent in Hamburg. This role involves providing tech support, training users, and improving product quality. Ideal candidates have 1-2 years of experience in customer success, excellent communication skills in German and English, and a passion for user education. Flexible remote work options available.

Leistungen

Dynamic international team

Impact on climate change

Opportunities for full-time roles

Remote work options

Wellness benefits

Job bike leasing program

Qualifikationen

• 1-2 years of experience in a support or customer success role, ideally in a tech environment.
• Passion for user education and training.
• Experience in a fast-paced, agile startup environment is a huge plus.

Aufgaben

• Provide hands-on support for diverse tech systems.
• Proactively train and educate employees on tools.
• Own every support ticket from start to finish and collaborate with teams.
• Analyze recurring issues and work with Product & Engineering teams for improvements.
• Assist in change management as company scales.

Kenntnisse

Problem-solving

Empathy

Communication (German, English)

Jobbeschreibung

1KOMMA5°

We are looking for you as an addition to our tech-team in Berlin, Munich or Hamburg. 1KOMMA5° is building Germany's largest one-stop-shop for sale, installation, and services related to solar, heat pumps, electricity, and charging infrastructure. And they are all connected! Be a part of our mission!

Become a part of our mission and learn more about our Product & Tech team!

Your mission

As a Support & Customer Success Agent, your mission is to be the first point of contact for our branches and internal users, ensuring their success and satisfaction with our complex system landscape. You will be a problem-solver and a partner, working hands-on to help our teams excel.

1. Become the Go-To-Expert: Provide hands-on support for our complex system landscape, including our CRM, Offer Tool, Operating System, Installation Manager App, and more.
2. Empower our Users: Go beyond solving individual problems. You'll proactively train and educate our employees, ensuring they get the most out of our tools.
3. Be a Customer Champion: Own every support ticket from start to finish. We believe in taking full responsibility and collaborating with your team to find the best solution.
4. Drive Product Improvement: Identify recurring issues and user pain points. You'll analyze patterns and work closely with our Product & Engineering teams to improve product quality and user experience.
5. Help us Scale: Play a key role in our change management process as we grow, helping to align widespread changes and support new users as our company expands.

Your profile

1. You are a proactive, empathetic problem-solver with a knack for making complex systems feel simple.
2. Minimum of 1-2 years of experience in a support or customer success role, ideally within a tech-driven environment.
3. Experience with a diverse tech stack. Familiarity with CRM systems, internal tools, and mobile apps is a strong plus.
4. A passion for user education and training. You enjoy teaching others and finding creative ways to help them learn.
5. Excellent communication skills in both German and English (written and verbal, C1/C2).
6. Experience in a fast-paced, agile startup environment is a huge plus!
7. A strong sense of ownership and a collaborative spirit. You're not afraid to tackle tough problems and work with a team to solve them.

Benefits

1. You are part of an international, dynamic, and highly motivated team of people who have proven to make things happen
2. With your work, you accelerate the "energy transition" and hence have a direct impact on our climate
3. Work with and learn from other super-smart colleagues
4. You will enjoy direct contact with core decision-makers
5. You will enjoy the best chances of entering full-time in one of Europe’s most thriving Scale-ups
6. You work remotely (Germany-wide), with offices in Hamburg, Berlin or Munich
7. Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass
8. Benefits and discounts are yours with Futurebens
9. Whether city bike or e-bike - be flexible with our job bike leasing and do something good for the environment at the same time

About Us

"At 1KOMMA5°, our vision is to accelerate CO2 neutral life for all! We created an easy one-stop-shop to buy and install solar, charging stations and heat pumps, with the purpose of liberating all European homes from the shackles of fossil fuels. With Heartbeat, we make clean energy smarter. Connecting our customers into one powerful clean energy operating system to enable flexible tariffs and to ultimately follow the rhythm of wind and sun!" - Philipp Schröder (CEO 1KOMMA5°)