Branch Operations Supervisor - Stuttgart

Indie Campers; Reutlingen; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

Indie Campers seeks an operations manager for their Reutlingen location. This role involves managing customer service, team oversight, and ensuring the depot’s efficient operation while directly impacting customer experience. Ideal candidates should be travel enthusiasts with strong leadership skills and relevant experience.

Leistungen

Career development opportunities

Continuous training and coaching

Performance and Referral bonuses

Free Road Trips

Qualifikationen

• 1+ years of experience in a team management/lead/supervisory role.
• Fluent in German and English.
• Eligible to work in Germany with a valid driver's licence.

Aufgaben

• Manage operations at the Reutlingen depot, ensuring customer satisfaction.
• Supervise and train team members in daily operations.
• Oversee fleet maintenance and manage logistics.

Kenntnisse

Customer Service

Team Leadership

Logistics

Problem Solving

Jobbeschreibung

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

We're looking for a travel enthusiast with a passion for guest service to assist in managing our operations at our Reutlingen - Stuttgart location. You'll be the face of our company, reporting directly to the DACH - Operations Area Manager, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans & depot in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot.

WHAT WILL YOU WORK ON?

• Handle incoming reservations, organise and perform vehicle check-ins and check-outs, and coordinate the team's activities;
• Training, supervising, and coaching your team;
• Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition;
• Control workforce planning, manage inventory, local suppliers and cleaning services;
• Handle complaints, emergencies, and any local issue that may arise to make sure operations run smoothly;
• Assisting in reselling campervans, preparing and showing them to prospective buyers.
  
  

WHO ARE WE LOOKING FOR?

• You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
• 1+ years of experience in a team management/lead/supervisory role;
• You're fluent in German (preferable) and English (mandatory);
• You're eligible to work in Germany, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
• You're available to work on weekends and public holidays;
• You're a responsible person who takes their work seriously and can be relied upon.
  
  

THE INDIE COMMITMENT!

• Being part of a young, fast-growing and innovative company where you make a difference;
• Career development opportunities in Field Operations around the US and Europe, or transitioning to an HQ role in Lisbon or Los Angeles;
• Continuous training and coaching to develop the skills that matter to you;
• Schedules fixed in advance, with weekends and holidays being rotated between team members;
• Compensation package that includes Performance and Referral bonuses;
• Free Road Trips, so you can experience Indie firsthand trips around the US and Europe.
  
  

Are you ready to Go Indie?