Bilingual German and English Customer Support

TN Germany; München; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Bilingual Customer Support Representative in Munich. In this dynamic role, you will assist clients in both German and English, ensuring high-quality service and operational excellence. With a focus on career growth and personal development, the company offers comprehensive training and support. You'll engage with customers in the entertainment and media industry, troubleshooting issues and enhancing brand engagement. This is a fantastic opportunity to join a global leader and make a real impact while enjoying a supportive work environment.

Leistungen

Relocation Package

Full-time Employment

Competitive Salary

Performance-based Bonuses

Qualifikationen

• High proficiency in German and English required.
• Excellent communication and teamwork skills are essential.

Aufgaben

• Assist customers via phone and chat with inquiries.
• Troubleshoot technical issues and provide account support.
• Contribute to brand engagement for clients.

Kenntnisse

German (C1 or native)

English (B2)

Communication Skills

Empathy

Teamwork

Problem-solving

Jobbeschreibung

Social network you want to login/join with:

Bilingual German and English Customer Support, Munich

Client:

Cross Border Talents

Location:

Job Category:

Customer Service

-

EU work permit required:

Yes

Job Reference:

e015444e301b

Job Views:

2

Posted:

06.05.2025

Expiry Date:

20.06.2025

Job Description:

With RELOCATION PACKAGE

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands, the ones you use every day, improve their businesses with technology and integrated solutions in over 70 countries.

If you're looking to grow and be inspired, as German and English speaker, you will ensure that performance goals are met across all operations while meeting client expectations for operational excellence: high targets in quality, efficiency, and customer journey improvement.

Career growth and personal development

We provide all the training, tools, and support you'll need to succeed in this role. You'll also have access to development programs and specialized courses to help you build the career you've always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

• Assist viewers through phone and/or chat with their inquiries.
• Provide account and application support, including questions related to software functionality.
• Troubleshoot technical issues, such as system configurations and network settings.
• Deliver accurate and real-time answers to inquiries.
• Contribute to building brand engagement for our clients.

Your qualifications

You'll excel in this role if you:

• Have a high level of German (C1 or native) and English (B2) (oral and written).
• Are passionate about the entertainment and media industry.
• Possess excellent communication skills with a strong sense of empathy and teamwork.
• Are familiar with digital streaming services and devices; if not, it is not a problem.
• Have a positive and solution-driven attitude.

Even if you don't check every box, we encourage you to apply. We'll do our best to match you with the right role.

What's in it for you

In this role, we offer benefits to support your unique lifestyle:

• Work in Portugal
• Full-time employment with indefinite contracts (negotiable based on experience and client needs).
• Competitive salary and performance-based bonuses.