Bilingual English, French Customer Service Agent job at Stanley Black & Decker

Remote; Deutschland; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading global tools company is looking for a Bilingual Customer Service Representative to support its customers in a high-volume environment. This role involves processing inquiries and providing reliable information using tools like Outlook and SAP. The ideal candidate is bilingual in French and English, has excellent communication skills, and is a team player. Join a company that values integrity and offers competitive benefits.

Leistungen

Competitive salary

Career advancement opportunities

Fitness discounts

Employee product purchases

Qualifikationen

• Bilingual in French and English, both written and spoken.
• Excellent communication skills, professional and courteous.
• Ability to handle multiple tasks in a high-volume environment.

Aufgaben

• Process transactions and inquiries using various tools.
• Provide reliable information to internal and external customers.
• Collaborate with team members to improve order processes.

Kenntnisse

Bilingual in French and English

Excellent communication skills

Strong keyboard and data entry skills

Ability to handle multiple tasks

Team player

Ausbildung

College or University diploma/degree

Tools

Outlook

SAP

Esker

Jobbeschreibung

We're sorry, the employer did not include education information for this job.

We're sorry, the employer did not include salary information for this job.

Remote

Full time

REQ-1000040422

Make A Difference For Those Who Make The World

The What

As a Bilingual Customer Service Representative, you will be part of a dedicated team based in Canada and reporting to the Customer Service Manager.

The successful applicant will maintain a high level of service to both customers and account executives by handling day-to-day business activities. You will also act as a key contributor to the customer service team by receiving distributor calls and inquiries.

The Why

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better for Those Who Make The World. Sound like you?

Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT, CRAFTSMAN, CUB CADET, STANLEY, and BLACK+DECKER.

At Stanley Black & Decker Canada, we are proud to have received honors such as Canada's Top Employers For Young People (2020-2022), Greater Toronto's Top Employers (2020-2022), and Canada’s Best Diverse Employers (2020-2022).

What you will get to do

• Process transactions and inquiries using Outlook, SAP, and Esker.
• Receive distributor and some end-user calls.
• Provide reliable information to internal and external customers.
• Collaborate with team members to eliminate errors and improve order processes.

Who You are

• College or University diploma/degree.
• Bilingual in French and English, both written and spoken.
• Ability to handle multiple tasks in a high-volume environment while maintaining composure and flexibility.
• Excellent communication skills, professional and courteous.
• Strong keyboard and data entry skills (minimum 30 wpm).
• Team player willing to assist others with little supervision.
• Ability to quickly learn marketing programs, product knowledge, and company policies.

What you get

• A role with independence and growth opportunities.
• Career advancement within a Fortune 500 company.
• Competitive salary and benefits, including RRSP contributions.
• Company perks such as fitness discounts and employee product purchases.

Join us and be part of a company that empowers makers, doers, protectors, and heroes worldwide. We are more than just a tools and outdoor equipment leader; we are visionaries and innovators with a bright future ahead. Your contribution can help us reach new heights.

You will receive a competitive salary and benefits tailored to your country of hire.

What You’ll Also Get

• Career growth opportunities across multiple paths within our global organization.

Learning & Development

Access state-of-the-art learning resources, including our Lean Academy and online university, where you can earn certificates and specializations from renowned institutions.