Benefits Operations Specialist - APAC

ApplyMint; Deutschland; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

Work from anywhere

Flexible paid time off

Flexible working hours

16 weeks paid parental leave

Mental health support services

Stock options

Learning budget

Home office budget & IT equipment

Co-working space budget

Zusammenfassung

Dormont Manufacturing Co is looking for a Benefits Operations Specialist to join their operations team. The role supports employees and clients on benefits across 90+ countries, ensuring smooth plan administration and documentation of operations processes. Ideal candidates will have experience in HR operations or employee benefits, alongside strong customer service skills and excellent communication abilities.

The position offers remote work flexibility, flexible paid time off, and various benefits, including a learning budget and stock options.

Qualifikationen

• Experience in HR operations or employee benefits, preferably delivering PEO services.
• Fluent in written and spoken English.

Aufgaben

• Provide support to employees and clients regarding benefits plans, enrollment, invoicing, and vendor platforms.
• Process and resolve tickets and escalations in Zendesk or email.
• Execute data-related tasks with care and precision.
• Define, update, and execute standard operating procedures.
• Collaborate with the benefits team and other departments.
• Maintain benefits program administration.
• Document operations processes, identifying automation opportunities.
• Research and distill written knowledge in Notion.
• Launch new initiatives and drive execution from concept to scale.
• Champion Remote’s values and benefits team objectives.

Kenntnisse

Customer service orientation

Organizational skills

Time-management skills

Verbal communication

Written communication

Interpersonal communication

Multitasking ability

Remote work experience

Jobbeschreibung

Benefits Operations Specialist

Join our Employer of Record operations team as an individual contributor supporting employees and clients on benefits across 90+ countries.

Responsibilities

• Provide support to employees and clients regarding benefits plans, enrollment, invoicing, and vendor platforms.
• Process and resolve tickets and escalations in Zendesk or email.
• Execute data‑related tasks with care and precision.
• Define, update, and execute standard operating procedures.
• Collaborate with the benefits team and other departments to analyze customer needs and deliver solutions.
• Maintain benefits program administration, ensuring smooth plan and policy administration.
• Document operations processes, identifying automation opportunities.
• Research and distill written knowledge in Notion.
• Launch new initiatives and drive execution from concept to scale.
• Champion Remote’s values and the benefits team’s objectives internally and externally.

Qualifications

• Experience in HR operations or employee benefits, preferably delivering PEO services.
• Strong customer service orientation.
• Excellent organizational and time‑management skills.
• Strong verbal, written, and interpersonal communication at all levels.
• Ability to multitask in a fast‑paced environment with multiple tools.
• Fluent in written and spoken English.
• Remote‑work experience is a plus.

Practical Details

• Reporting to: Benefits Manager
• Team: Operations – Benefits
• Location: APAC
• Start date: As soon as possible

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (async)
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Local in‑person social events or co‑working space budget

EEO Statement

We encourage candidates from all ethnic groups, genders, sexual orientations, ages, abilities, disability statuses, and other under‑represented groups to apply. We prioritize a sense of belonging, and we ask anyone needing an accommodation to request it from the recruiter. We collect optional demographic information to stay accountable.