Bell Person - Live Hotel - MD

Live! Casino & Hotel; Hannover; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

Join a vibrant and dynamic team at a leading entertainment venue, where you will play a crucial role in enhancing guest experiences. As a Bell Person, you will assist guests during their stay, ensuring they feel welcomed and informed about hotel facilities. This position offers a unique opportunity to work in a fast-paced environment, where your contributions directly impact guest satisfaction. Embrace the excitement of a 24/7 casino atmosphere, where teamwork and fun are at the heart of everything we do. If you are passionate about service and thrive in a lively setting, this is the perfect opportunity for you.

Leistungen

Comprehensive health benefits

Free Basic Life Insurance

Paid Time Off

Tuition Reimbursement

Free food and discounted meals

Free parking

Discretionary Performance Bonuses

Generous retirement savings options

Training and pathways for career growth

Robust Rewards & Recognition Programs

Qualifikationen

• Customer contact experience is required for this role.
• Ability to communicate effectively with guests and staff.

Aufgaben

• Assist guests with check-in and check-out processes.
• Deliver messages and valet services to guest rooms.

Kenntnisse

Customer Service

Communication Skills

Flexibility

Ausbildung

High School Diploma or GED

Jobbeschreibung

Min Compensation

USD $14.00/Hr.

Max Compensation

USD $14.00/Hr.

Overview

Why We Need Your Talents:

Perform duties of Bell Person, assisting guests upon check-in and check-out and as needed.

Responsibilities

Where You'll Make an Impact:

• Show guests to room assisting them with their luggage (45%)
• Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions (15%)
• Check luggage for hotel guests both for day and overnight (15%)
• Maintain the designated stations in the lobby, standing alert to be easily summoned for fronts (5%)
• Open doors while guests are being greeted in a friendly and courteous manner (5%)
• Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests (3%)
• Post the daily events board and entertainment board in the lobby (3%)
• Maintain an open communication line through all shifts by proper use of log (2%)
• Deliver messages and valet to guest rooms (2%)
• Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles
• May perform the duties of a valet
• Assist front desk with key inventory twice weekly.
• Maintain a professional appearance and mannerism
• Other duties as assigned

Skills to Help You Succeed:

• Able to read and interpret guest service materials, maps and directions
• Able to communicate with supervisors, co-workers and guests
• Flexible work schedule, hours and shifts will vary

Qualifications

Must-Haves:

• Education: A high school diploma or GED equivalent is required
• Experience: Customer contact experience is required. Ability to communicate with guests, respond to questions, knowledge of hotel services, local area events and activities. Ability to drive vans, limousines and automobiles and an excellent driving record as verified by a Motor Vehicle Report preferred. Second language may be desired.
• License: Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission for the position.

Physical Requirements:

• Lifting 20 to 60lbs
• Pushing/Pull a minimum of 120lbs
• Carry 20-60 lbs.
• Bending and kneeling
• Continuous walking
• Continuous standing

What We Offer

Perks We Offer You:

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour / 7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.