Back Office Agent with Bulgarian (m/f/d)

TELUS International; Gelsenkirchen; Vor Ort; Vollzeit

Zusammenfassung

A leading company in customer service, TELUS International, seeks a Back Office Agent fluent in Bulgarian and English in Gelsenkirchen, Germany. This role involves back office support and must meet efficiency and accuracy standards. Employees enjoy a supportive work environment with opportunities for growth and an appealing salary structure.

Leistungen

Relocation program with accommodation support

Attractive salary and fully paid training

Bonuses for weekend and night shifts

Dynamic multicultural team atmosphere

Modern workspaces in city center

Comfortable leisure areas and wellness activities

Regular fruit deliveries and free drinks

Employee referral bonus programs

Qualifikationen

• Essential to have fluent written and spoken communication in Bulgarian and English.
• Valid working permit for Germany / EU citizenship required.
• Goal-oriented work approach and flexibility preferred.

Aufgaben

• Provide back office support for specific cases.
• Ensure the achievement of quality standards.

Kenntnisse

Fluent communication skills in Bulgarian

Fluent communication skills in English

Efficiency

Accuracy

Empathy

Jobbeschreibung

Social network you want to login/join with:

Back Office Agent with Bulgarian (m/f/d), Gelsenkirchen

Client:

TELUS International

Location:

Gelsenkirchen, Germany

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

f330da01cb46

Job Views:

2

Posted:

21.06.2025

Expiry Date:

05.08.2025

Job Description:

Back Office Support with Bulgarian (m/f/d)

Overview of tasks:

• Back office support only
• Provide online support for specific cases
• Achieving and ensuring the quality standards

What we expect:

• Fluent written and spoken communication skills in Bulgarian and English are essential
• Willing to move to Germany as soon as possible
• Valid working permit for Germany / EU citizenship
• Strengths in efficiency, accuracy, and empathy
• Goal-oriented work approach and flexibility
• Availability to work on a 24/7 shift system

What we offer:

• Our relocation program enables you to start quickly and supports you with accommodation and transfer
• Attractive salary: 14.4 Euro per hour and fully paid training period
• Appealing bonuses for weekend and night shifts
• Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
• Advanced job opportunities in our internationally growing company
• Great office with modern workspaces at the city center of Essen
• Positive international working environment; Fun Floor with PlayStation, table tennis, and much more
• Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation
• Regular fruit deliveries for a healthy lifestyle and free drinks
• Attractive employee referral bonus programs
• Intriguing and diverse responsibilities

Join our team and apply now!

Our recruiting team will gladly answer all your questions at [phone]. We are looking forward to your informative application. We have digitized our recruiting process and are now offering virtual job interviews to all applicants.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

About us: Excellent customer service is our passion - in 2020, Competence Call Center merged with TELUS International and is now part of it. Since then, 70,000 team members provide customer service in more than 50 languages for international and well-known partners.