Bachelor student in the field of Supportability Engineering (d/f/m), title of thesis "Technical Quer

Airbus; Deutschland; Vor Ort; EUR 60.000 - 80.000; Teilzeit

Zusammenfassung

A leading aerospace company is seeking a Bachelor student for a thesis focusing on Technical Query Process Development. Based in Manching, Germany, the role involves analyzing and designing efficient processes to manage customer technical requests. The position offers an attractive salary, work-life balance, and a chance to work with modern technologies. Strong communication skills in English are required, and knowledge of German is a plus.

Leistungen

Attractive salary

Work-life balance with a 35-hour week

International environment

Opportunity to network globally

Supervision by experienced engineers

Access to real use cases and internal processes

Qualifikationen

• Enrollment as a student (d/f/m) in a relevant field.
• Knowledge in process modelling (e.g. UML) is highly beneficial.
• Strong communication and analytical skills.
• Interest in structured process design and information flow.

Aufgaben

• Analyse current handling of Technical Queries within the organization.
• Design a structured TQ process model.
• Map existing data flows and tools.
• Develop recommendations for tool support or automation.

Kenntnisse

Process modelling

Cross-functional collaboration

Communication

Analytical skills

Fluent English

Familiarity with Excel

Familiarity with Visio

Familiarity with Confluence

Familiarity with process mapping software

Ausbildung

Enrolled student in Industrial Engineering, Systems Engineering, or related field

Tools

Excel

Visio

Confluence

Process mapping software

Jobbeschreibung

Job Description:

In order to support the Supportability Engineering department, Airbus Defence and Space is looking for a

Bachelor student in the field of Supportability Engineering (d/f/m), title of thesis "Technical Query Process Development for In-Service"

You are looking for a bachelor thesis and want to get to know the work of a job title? Then apply now! We look forward to you supporting us in the department designation as a bachelor student (d/f/m)!

• Location: Manching
• Start: 01.11.2025
• Duration: 3 months

Are you passionate about structured process design and information flow in complex systems? This thesis focuses on analysing and designing an efficient and scalable Technical Query (TQ) management process, ensuring that customer technical requests are routed efficiently to the right stakeholders, tools, and data sources.

Your location

Located about an hour's drive north of Munich, Manching is an up-and-coming market town that offers a wide range of leisure and cultural activities. Here, you can enjoy the quality of life in the countryside while the pleasures of near-by cities are still within easy reach.

Your benefits

• Attractive salary and work-life balance with an 35-hour week (flexitime).
• International environment with the opportunity to network globally.
• Work with modern/diversified technologies.
• At Airbus, we see you as a valuable team member and you are not hired to brew coffee, instead you are in close contact with the interfaces and are part of our weekly team meetings.
• Opportunity to participate in the Generation Airbus Community to expand your own network.
• A challenging and practice-oriented thesis with high visibility and relevance in the Supportability and Customer Service domain
• The opportunity to actively shape a core communication process between customers, engineering, and system support teams
• Deep insights into aerospace industry structures, data systems, and stakeholder networks
• Access to real use cases, tools and internal processes
• Supervision by experienced process and systems engineers with regular feedback

Your tasks and responsibilities

• Analysis of current handling of Technical Queries within the organization
• Identification of typical TQ types, origins (e.g. customer, internal), and routing challenges
• Mapping existing data flows, tools and decision points
• Design of a structured TQ process model, including:
  
  • Stakeholder and system interface definition
  • Responsibility assignment (RACI matrix)
  • Data flow diagrams (DFD) and communication workflows
• Development of recommendations for tool support or automation (e.g. ticketing, dashboards)
• Documentation of the process and guidelines for implementation

Desired skills and qualifications

• Enrolled student (d/f/m) in Industrial Engineering, Systems Engineering, Business Informatics or related field
• Knowledge in process modelling (e.g. UML) is highly beneficial
• Interest in cross-functional collaboration, engineering support and information flows
• Familiarity with tools such as Excel, Visio, Confluence, or process mapping software
• Strong communication and analytical skills
• Fluent English required, German is a plus

Please upload the following documents: cover letter, CV, relevant transcripts, enrollment certificate.

Not a 100% match? No worries! Airbus supports your personal growth.

Take your career to a new level and apply online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:
Airbus Defence and Space GmbH

Employment Type:
Final-year Thesis

Experience Level:
Student

Job Family:
Support to Management

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