B2C Customer Support Manager France (m / f / x)

KoRo; Berlin; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A dynamic food retailing startup in Berlin seeks a customer support representative. You will handle inquiries, monitor customer reviews, and collaborate with teams to enhance satisfaction. Applicants should be fluent in French and German, possess customer support skills, and show a proactive mindset. The role offers flexible hours, modern office facilities, and opportunities to influence the team's direction and growth.

Leistungen

Flexible working hours

Home office options

Fitness cooperations

Office kitchen with snacks

20% discount in the online store

Qualifikationen

• You have a degree or relevant training in a related field (beneficial but not mandatory).
• Experience in customer support is a plus but not required.
• You speak French and German excellently; English is a plus.
• Located in Berlin or willing to relocate.
• Proficient in customer support tools and software.
• Structured and solution-oriented work approach.
• Proactive mindset and strong customer orientation.
• Ability to multitask and prioritize in a dynamic environment.

Aufgaben

• Handle customer inquiries via email and phone efficiently.
• Provide replacement orders, refunds, or general assistance.
• Monitor and analyze customer reviews across channels.
• Collaborate with internal teams to improve satisfaction.

Kenntnisse

Customer support

Multitasking

Proactive mindset

Strong customer orientation

Fluent in French and German

Ausbildung

Degree or relevant training in a related field

Tools

Customer support tools and software

Jobbeschreibung

Your tasks

Do you love interacting with people and finding solutions to their problems? Are you passionate about delivering excellent support and ensuring a smooth experience for customers? Do you thrive in a fast-paced environment and enjoy working in an international team? Then this role is perfect for you!

Your tasks are as follows :

• Customer inquiries via email and phone are handled with care and efficiency, ensuring a positive experience.
• Provide customers with replacement orders, refunds, or general assistance.
• Monitor and analyze customer reviews across different channels.
• Collaborate with internal teams to improve customer satisfaction.

Your profile

• You have a degree or relevant training in a related field (beneficial but not mandatory).
• You already have experience in customer support or a similar role (a plus but not required).
• You speak French and German on a excellent level, English is a plus.
• You are located in Berlin or willing to relocate for the job.
• You are proficient in customer support tools and software.
• You work in a structured and solution-oriented way.
• You have a proactive mindset and strong customer orientation.
• You excel at multitasking and prioritizing in a dynamic environment.

What you can expect from us

• Our diverse team is ready to be enriched and inspired by your ideas : help building the future of food retailing in our fast-growing start-up!
• Extensive Onboardings which will prepare you for your various and challenging tasks
• Flexible working hours and home office options to ensure a good work-life balance
• A beautiful and modern office in Berlin Schöneberg, easy to reach by public transport – and we cover the costs of your monthly BVG (public transport Berlin) ticket
• Find your way (back) to the gym thanks to fitness cooperations with Urban Sports Club or FitX
• Optimum performance with either a Windows laptop or MacBook.
• Well equipped office kitchen with fresh fruit, delicious KoRo snacks, coffee and tea
• 20 % discount in our KoRo online store
• Regular team events and joint activities as well as legendary company parties