Customer Support Agent - German Speaker (all genders)

Distribusion Technologies; Berlin; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Flexible working conditions

Remote work opportunities

Relocation opportunities

Job summary

A leading travel tech company in Berlin seeks a B2B Support & Project Specialist. You will handle partner requests, collaborate with various teams, and drive process improvements. The ideal candidate has customer service experience, is fluent in English and German, and shows strong organizational skills. Flexible working conditions are offered, along with opportunities for growth.

Qualifications

• Experience in Customer Service is required.
• Fluency in English and German is essential.
• Strong organizational skills to manage multiple initiatives.

Responsibilities

• Handle requests from partners and users via support channels.
• Collaborate with cross-functional teams for problem resolution.
• Drive process improvements for operational efficiency.

Skills

Customer Service experience

Networking skills

Collaboration skills

Fluent in English

Fluent in German

Tools

SQL

APIs

Ticketing systems

Job description

B2B Support & Project Specialist - German speaker (all genders)

Distribusion is the world’s leading ground transportation marketplace that connects bus, rail and ferry operators with major online retailers. We are expanding globally and building a large network of transport providers and retailers.

We are looking for a B2B Support & Project Specialist to join the Operations team to drive quality improvements and manage projects for key partnerships.

What you will do

• Handle incoming requests from partners and users regarding bookings with efficiency and accuracy via our support channels (email, live chat and phone).
• Collaborate with tech, product, retail, and finance teams to ensure seamless communication and resolution of partner inquiries.
• Drive process improvements and advocate for feature enhancements to streamline operations and boost efficiency.

Workplace

Role based at our HQ in Berlin, with working hours from 10:00 to 19:00 CEST/CET, Monday to Friday.

Who you are

• You have experience in Customer Service. Knowledge of Live Chat and Phone support are a plus.
• You have strong networking, collaboration and communication skills to build lasting partner relationships.
• You are fluent in English and German; additional languages are a plus.
• You can quickly understand new technical topics and are organized to manage multiple initiatives with changing priorities.
• You can collaborate across different teams and geographies.
• Ideally, you have understanding or experience with SQL, APIs, basic programming, automation, and ticketing systems (not required but appreciated).

What you can expect

• Join a fast-paced travel tech company and take on ownership from day one with direct impact on the company’s success.
• We value agility and provide tools to ensure engineers, partners, and carriers benefit from cutting-edge, efficient solutions.
• Work with global companies including Booking.com, Google Maps, Amtrak, Deutsche Bahn, Renfe, and SNCF.
• Be part of an international team with a clear mission and opportunities for growth in a small, developing company.
• Flexible and remote working conditions and relocation opportunities.

Our hiring process

Your Talent Partner (TP) and point of contact is Annisa, and the Hiring Manager (HM) is Laure Jäger. For queries, contact [e-mail].

Do you want to work in an advanced tech environment and have an impact on millions of travelers around the globe? Come join us!